I don't normally write reviews on trip advisor, only if a place is very good or very bad... In the case the review is about a terrible, dirty, decrepid place.

The place is so run down that I would have thought it had closed down many moons ago. It's such a shame because it needs a very good clean and paint and it would be looking half decent again!

The room was filthy, the bathroom stank. And there are no windows, just holes with curtains over them! The room is so dark you cannot see anything, and at night it's worse because the bulb in the ceiling is so dim.

Breakfast was also bad, cold coffee, no milk or creamer, bread with a cold egg...

The staff however were a nice bunch, friendly but could not speak English, we didn't see the owner at all, he's got a lot to answer for. It's so overpriced as well!

We stayed one night and made our escape to just a few doors down, same price and lovely with a great pool!

This place is not fit to be on places like hotel club! Don't waste your time, do not stat here!

I am prompted to action since the reviews are not in English and I feel strongly about this. I will let my official complaint letter speak for itself.

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Hi,

I would like to have my deposit back.

Last night we attempted to check in into the Minami Kerta, but when we
arrived it turned out that they had given away our room to someone else. We
had booked the Rama Shita room with air con, and had received the
confirmation that this was so via your website.

The room Minami Kerta offered us was entirely unsuitable for stay. There
was no air conditioner, and the room smelled damp, and it was dark and not
well kept. *If I had found this acceptable, I would have chosen the
non-aircon room directly when booking.*

To add insult to injury, when the receptionist who did not speak English
called the manager, and passed his mobile phone to me, the manager hung up
the phone. If this was an accident, he should have called back.

In distress, we had to run around Ubud looking for another room, which was
no easy feat considering it was late, and dark, and this is the super peak
season. In the end, we were lucky to find out, albeit at much higher price,
which we felt we had little choice but to accept.

I am very disappointed that despite having paid the deposit, this incident
occurred.

I do not consider Minami Kerta a hotel fit to be listed on your good
websites (Rates to Go and Hotel Club). It causes me great discomfort to know
that such an undeserving hotel or "bungalow" should be made available for
booking.

I look forward to your reply soonest.

Regards,

<my real name>

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Reply from Rates to Go


Dear <my real name>

Thank you for your patience whilst we investigated your booking with the Minami Kerta Bungalow & Spa Bali.

Your comments have been noted and we sincerely regret any dissatisfaction you may have had with your accommodation. Your feedback has been forwarded to the hotel's management for quality control purposes.

We have issued a full refund of the deposit to the credit card provided. Please allow up to 10 working days for the funds to clear into your account.

We hope that we may continue to be of service to you in the future.

Yours sincerely,
Kelera Rika
RESOLUTION AND RETENTION DESK
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