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Novotel Bali Nusa Dua Hotel & Residences – reviews, photos

4.0 of 5
Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Hotel amenities
Novotel Bali Nusa Dua Hotel & Residences
Ranked #13 of 25 hotels in Nusa Dua
4.0 of 5 stars 652 Reviews
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652 reviews from our community

What travellers say about this hotel
  • Bedroom apartment(42)
  • Kid Club(38)
  • Private beach(32)
  • Shuttle buses(29)
  • Very good(24)
  • Pause cafe(23)
  • Golf course(17)
  • Room service(16)
  • Pool area(14)
  • Circle K(12)
Traveller rating
    274
    267
    70
    30
    11
Only show reviews for Family (301) | Couples (193) | Business (23)
Date Rating
Hong Kong
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Try the other Accor properties”
3 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

Rooms are great, good size, large bathrooms, reasonably well kept, balconies all very good; the main issue with this resort is its location; its on the back blocks of Nusa Dua (beach access via shuttle buses) which basically makes it feel like you are in an apartment building (most are) anywhere in the world. The pool was crowded and warm (not very refreshing) and the breakfast buffet was packed and felt like a zoo. Accor manage some lovely hotels in Bali, unless you have an amazing rate for this property, try its other offerings.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask oznick about Novotel Bali Nusa Dua Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Bali Nusa Dua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review
16 February 2012
Dear oznick,

Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for taking your time to post a review at TripAdvisor.com and I appreciate you constructive feedback.

Our Hotel is located on the Nusa Dua resort at the southern east coast of Bali and surrounded by hotels in one complex. A nearby Balinese village can be reach 5 minutes by walking where traveler able to find souvenir goods and choice of restaurants and cafe. Our swimming pool are divided in to 2 deck lagoon pool "upper & lower " and also Kids pool. Some of our 2 & 3 Bedroom Suite also has a plunge pool where guest can book those type of room and enjoy the pool privately.

Thank you again for sharing and we look forward to welcome you back with a better services in the near future.

Sincerely
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London
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Good place and clean”
5 of 5 stars Reviewed 5 February 2012

I strongly recommend it for families. The food is good and service is adequate. Staff is friendly. Only constructive feedback is the lack of double bed. We had two single beds attached together. Other than that all perfect.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Caglargurkan about Novotel Bali Nusa Dua Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Bali Nusa Dua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review
7 February 2012
Dear Caglargurkan,

Greeting from Novotel Bali Nusa Dua Hotel and Residences !!

I thank you very much for sharing your precious experience posted at TripAdvisor during your stay here in Novotel Bali Nusa Dua Hotel and Residences. It is always a pleasure to receive a positive and constructive feedback from our guests.

I have taken a note of your feedback about our bedding system and please rest assure that we are taking appropriate measure to prevent the same issue from happening again in the future. I am sure that your constructive feedback will serve as encouragement to all of our staff as we strive continuously improve the quality of our services.

Thank you again for sharing your stay experience and I hope that your next stay with us will be more pleasant than your previous one.

Sincerely,
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“delicious lunch at novotel nusa dua”
5 of 5 stars Reviewed 3 February 2012

last week when i visit bali, i try to get my lunch at novotel nusa dua - bali. it a great lunch.. just try pork rib there and you will get delicious taste and good service from they staff at resto... good job for chef and all crew.. wait for my next trip to bali and i will try the ather menu... :)

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KEYiendra about Novotel Bali Nusa Dua Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Bali Nusa Dua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review
7 February 2012
Dear KEYindra,


Greeting from Novotel Bali Nusa Dua Hotel and Residences !


Thank you for sharing your dining experience posted at TripAdvisor and it is always a pleasure to receive a compliment and positive feedback from our valued guests.

I will share your compliment with our team especially with the Square restaurant and kitchen staffs. I am sure that your positive feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am looking forward to welcoming you again here in Novotel Bali Nusa Dua Hotel and hope that your next dining experience will be more tasteful than your previous one.

Sincerely,
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Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Pleasant”
4 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

First trip to Bali with my husband and 15 year old son. We stayed at the Novotel for 3 nights at the start of our 2 week holiday. We stayed in a 2 bedroom apartment with private pool which was lovely and spacious. In retrospect, we could have probably done without the private pool because the pool was cold and it was all in shade. However, it was on the ground floor, private and pleasant. The main pool was huge and a very comfortable temperature. There were no problems with getting a sun bed while we were there.
Staff were all very pleasant. We had a problem with a blocked toilet, and this was addressed quickly.
We had dinner at the restaurant one night, and the only complaint was that it did take quite a while to get our meal. Breakfast buffet was fine.
It was only a 10 minute walk to the Bali Collection Shopping Centre where there are lots of restaurants and shops. The beach was also only a 10 minute walk, but shuttle buses go to both. We didn't eat at the Beach Club.
The hotel was laid back and very pleasant and a nice introduction to Bali. I thought the apartment was good value.
We had a pleasant stay at the Novotel, and would stay there again. I'm not sure if we'd stay in Nusa Dua again, though - it's pleasant but a bit generic. We did prefer the other areas we stayed in - Uluwatu, Gunyir and Seminyak.

Room Tip: 2 bedroom apartments are great
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Maria C about Novotel Bali Nusa Dua Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Bali Nusa Dua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review
7 February 2012
Dear Maria C,


Greeting from Novotel Bali Nusa Dua Hotel and Residences !!

It's a pleasure to have your positive feedback posted on TripAdvisor and we are happy to finally able to satisfy you and your family on your first trip to Bali.

Novotel Bali Nusa Dua Hotel and Residences is located in the BTDC complex which provide the secure environment for all the guests staying in the complex. I will be proudly to share your positive comment and constructive feedback to our team and I am sure that your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our service.

I extend our gratitude to you for sharing your stay experience with us here and am looking forward to welcoming you again soon in the future.

Cordially,
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Melbourne
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Loved it!”
5 of 5 stars Reviewed 3 February 2012

Love this hotel - even better than Fiji. We came back again with the whole family for 3 weeks pre Xmas 2011. This second visit was even better than the first. We stayed in two large suites - huge beds, large lounge areas, spacious bathrooms and all full airconditioned. The food and beverage was excellent and the A-Club Accor club discount made the pricing a great deal. The activities staff and F&B staff were very friendly. This time I walked all over the Nusa Dua area and explored the beach and blow hole - great views!
We ate out at the nearby Bali Collection restaurants most nights and went on many trips with a friendly taxi driver. Loved having the happy hour massage every day in the Novotel Spa. Foot massages were available in the nearby village for a very modest price.
Waterbom park in Kuta is always a family favourite and we made the trip again this year.

Room Tip: Upstairs suites have less chance of mosquitoes and bugs. The downstairs suites have their own priva...
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Biztraveller7 about Novotel Bali Nusa Dua Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Bali Nusa Dua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review
6 February 2012
Dear Biztraveller7,

Greeting from Novotel Bali Nusa Hotel and Residences !

I thank you very much for your review posted at TripAdvisor.com and it is always a pleasure to receive positive feedback especially from our loyal guests. I am very happy that you enjoy the benefit for being an A-club member in Novotel Bali Nusa Dua Hotel and Residences.

I will share your comments and compliments with our team. I am sure that your positive feedback will serve as an encouragement to all our our staff as we strive to continuously improve the quality of our service.

Thank you again for sharing your stay experience here with us and we hope your next visit will be as pleasant as your previous one.

Sincerely,
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

  • Novotel Nusa Dua
  • Accor Nusa Dua
  • Novotel Nusa Dua Bali
  • Nusa Dua Novotel
Address: Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Price range (per night):* INR6,520 - 13,821

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