First trip to Bali with my husband and 15 year old son. We stayed at the Novotel for 3 nights at the start of our 2 week holiday. We stayed in a 2 bedroom apartment with private pool which was lovely and spacious. In retrospect, we could have probably done without the private pool because the pool was cold and it was all in shade. However, it was on the ground floor, private and pleasant. The main pool was huge and a very comfortable temperature. There were no problems with getting a sun bed while we were there.
Staff were all very pleasant. We had a problem with a blocked toilet, and this was addressed quickly.
We had dinner at the restaurant one night, and the only complaint was that it did take quite a while to get our meal. Breakfast buffet was fine.
It was only a 10 minute walk to the Bali Collection Shopping Centre where there are lots of restaurants and shops. The beach was also only a 10 minute walk, but shuttle buses go to both. We didn't eat at the Beach Club.
The hotel was laid back and very pleasant and a nice introduction to Bali. I thought the apartment was good value.
We had a pleasant stay at the Novotel, and would stay there again. I'm not sure if we'd stay in Nusa Dua again, though - it's pleasant but a bit generic. We did prefer the other areas we stayed in - Uluwatu, Gunyir and Seminyak.
Room Tip: 2 bedroom apartments are great
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear Maria C,
Greeting from Novotel Bali Nusa Dua Hotel and Residences !!
It's a pleasure to have your positive feedback posted on TripAdvisor and we are happy to finally able to satisfy you and your family on your first trip to Bali.
Novotel Bali Nusa Dua Hotel and Residences is located in the BTDC complex which provide the secure environment for all the guests staying in the complex. I will be proudly to share your positive comment and constructive feedback to our team and I am sure that your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our service.
I extend our gratitude to you for sharing your stay experience with us here and am looking forward to welcoming you again soon in the future.
Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC