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Nusa Dua Beach Hotel & Spa – reviews, photos

4.5 of 5
Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia
Hotel amenities
Nusa Dua Beach Hotel & Spa
Ranked #8 of 25 hotels in Nusa Dua
4.5 of 5 stars 702 Reviews
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702 reviews from our community

What travellers say about this hotel
  • Palace club(17)
  • Very good(15)
  • Main pool(13)
  • Breakfast buffet(10)
  • Free shuttle(8)
  • Deluxe room(6)
  • Afternoon tea(6)
  • Very nice(4)
  • Friendly and helpful(4)
  • Grounds were beautiful(3)
Traveller rating
    392
    219
    62
    20
    9
Only show reviews for Family (129) | Couples (316) | Business (17)
Date Rating
Melbourne
Senior Contributor
32 reviews 32 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Slightly disappointed”
4 of 5 stars Reviewed 7 February 2012
5
people found this review helpful

Having stayed in the Palace Club at Nusa Dua Beach Hotel on many occasions and always loving it, I was slightly disappointed this time around. As always, we spent 3 days in Nusa Dua after a few days in Seminyak. I knew that the rooms at NDBH had been remodelled, so was looking forward to seeing how they looked. After a very warm reception at the Palace Club, I was shown to my room; yes the rooms have been refurnished, but fortunately have kept the Balinese feel that I like. After settling in I headed to the Palace Club for canapés and cocktails which are always fabulous; I saw some familiar faces (staff) who also remembered me and made me feel so welcome as always. I discovered that the Palace Club had been extended outside to allow for more tables, and that a small kitchen was now outside too. The canapés were always served buffet style prior to this visit, but now they are bought to your table; cold first, then hot. I'm not fond of this system as choice is limited, and I feel that the food was far less enjoyable than it had been on previous occasions, and quality nowhere near as good. The cocktails were still very good and staff so attentive and gracious. Breakfast the next morning was as it had always been with a buffet plus the choice of a cooked item; this was very good. Afternoon tea was served "English style' on a 3 tier stand, and other than the dry sandwiches, was also good. I really believe that it is the staff at Palace Club that make your stay an enjoyable one, and thank goodness they have remained the same. My only other gripe with the hotel itself is that they seriously need to consider replacing the old brown towels at the spa pool, and perhaps new ones by the main pools also, as they are starting to look quite tatty. When we stayed last January, the spa cafe provided complimentary water by the pool, but this was no longer offered; also, the spa cafe didn't keep regular hours, and no one came around offering snacks or beverages, even though there was only 30% occupancy at the resort. All in all, another good stay, but may try a different hotel next time.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bali4eva about Nusa Dua Beach Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Great Place to Wind Down”
5 of 5 stars Reviewed 6 February 2012
4
people found this review helpful

Over a ten year period I have stayed at the Nusa Dua Beach Hotel on a number of occasions and always find it a great place to relax and just "chill out". Normally I have time at Nusa Dua at either at the end or the beginning of a holiday and find that 3 or 4 days is enough. I always try to get a deluxe room on the ground floor overlooking the pool area as I find this the most convenient to everything and you can just walk off the front porch onto the lawn. The rooms are good, clean and functional. The food is great and service excellent - some of the waiters have been there since the hotel opened! The only negative we had was that our room wasn't ready so checkin was delayed which was a negative but I should have gone to the bar and not let it worry me. This time I took a massage session at the Spa - very professional, very relaxing, and excellent surroundings.

The Hotel itself has a great pool and bar area and the beach in front of the hotel is very nice with lots of sun beds. Good service from beach staff. There are some pleasant walks but if you are looking for shooping etc Nusa Dua is not the place. really you go there for the hotel and the hassle free beaches. At night it is an easy walk to eat or drink at one of the other 4 - 5 star hotels nearby.

Room Tip: Try one of the ground floor rooms overlooking the pool area.
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tom11_78 about Nusa Dua Beach Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Nusa Dua Beach Resport and Spa (Heaven!)”
5 of 5 stars Reviewed 5 February 2012
4
people found this review helpful

We only had 2 days to go on our Bali holiday and after a week at another 5 star resort we decided to relocate finish our holiday at the Nusa Dua Beach Resort and Spa.

I phoned at 9am, was welcomed warmly as a returning quest and checked in at the Palace Wing by 10.30am.

I am so glad we did. Our previously ordinary holiday at the other resort melted away and we were able to relax and feel we had been on a good restful break.

Staff make the difference, they efficiently ensure you are able to relax and have the holiday you want. The rooms, grounds, pools and waterfront areas are magnificent too.

There is no need to leave the resort with all its resturants, but we did visit the local Bali Collection shopping centre for a look around and buy souveniers for the grandchildren.

Room Tip: Rooms with private balconeys, rooms overlooking pools and entertainment areas, just ask for what you...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wuzza0 about Nusa Dua Beach Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Not too bad”
3 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

My husband and I spent 3 nights here after 2 weeks stay in Malaysia as a second trimester pregnancy break.

Pros:- The friendliest staff we have ever seen. Always ready to help. Beautifully landscaped grounds and well kept. Truly balinese touch throughout the resort. Rooms are clean. Good cable tv programs included. Adaptors included. Safe and away peaceful, ideal for families.

Cons: Our room, deluxe room in garden wing, was very small. There was no bathtub and the shower pressure and temperature were not consistent. Food were highly overpriced and of low standard (especially after 2 weeks of Malaysian food). Breakfast variety was good but quality was only average.

Fortunately there is an hourly free shuttle to Bali Collection for some shopping and more reasonable food options. Expect similar standard but at half the price. Also, if your visit is during monsoon season, you might want to bring the complimentary umbrella in the room for your Bali collection visit. It is an open air walk from shop to shop. This is also a good place to stock up your bottled water.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gohanema about Nusa Dua Beach Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William Santoso, Director of Sales and Marketing at Nusa Dua Beach Hotel & Spa, responded to this review
19 April 2012
Dear "Gohanema",

Thank you for taking the time to review your feedback after your stay at our resort.

We took note of your concern about our deluxe room size (approx. 36 sqm.) and we would like to highlight that we also features separate tub and shower in premier rooms (approx. 40-42 sqm) or if you would like to have more amenities, our Palace Club rooms and suites (approx. 45-65 sqm and up) with 24 hour Palace Club lounge beverage services, daily afternoon tea and evening cocktails, private check-in and check-out along with complimentary wifi at the private lounge and outdoor terrace for your exclusive use.

We have shared your valuable feedback in regards to our dining options and prices with the rest of the team and ensure that actions are taken towards improving service to our guests and to ensure that our prices are competitive with other five star resorts in Bali especially in Nusa Dua area.

We look forward to welcoming you back one day at our resort.

Best Regards,
Management of Nusa Dua Beach Hotel and Spa, Bali - Indonesia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Mostly perfect”
4 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

This hotel has the perfect location if you are looking for the beach and probably in the safest place in Bali. I thought i knew what friendly staff was, but theese guys take it to the next level. The breakfast is excellent so is the hotell area. Are you planning to eat at the hotel you better bring a lot of money. The food is good but compared to what you can eat just a cab drive away is better and at a fraction of the price. Also why would they charge money for internett usage in the room when its the slowest connection I have ever experianced in a hotel? All in all, i would recommend it.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OsloWorld_traveler about Nusa Dua Beach Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Nusa Dua Beach Hotel & Spa

  • Nusa Dua Beach Resort
  • Nusa Dua Beach Hotel
Address: Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia
Price range (per night):* INR8,360 - 15,883

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