Having stayed in the Palace Club at Nusa Dua Beach Hotel on many occasions and always loving it, I was slightly disappointed this time around. As always, we spent 3 days in Nusa Dua after a few days in Seminyak. I knew that the rooms at NDBH had been remodelled, so was looking forward to seeing how they looked. After a very warm reception at the Palace Club, I was shown to my room; yes the rooms have been refurnished, but fortunately have kept the Balinese feel that I like. After settling in I headed to the Palace Club for canapés and cocktails which are always fabulous; I saw some familiar faces (staff) who also remembered me and made me feel so welcome as always. I discovered that the Palace Club had been extended outside to allow for more tables, and that a small kitchen was now outside too. The canapés were always served buffet style prior to this visit, but now they are bought to your table; cold first, then hot. I'm not fond of this system as choice is limited, and I feel that the food was far less enjoyable than it had been on previous occasions, and quality nowhere near as good. The cocktails were still very good and staff so attentive and gracious. Breakfast the next morning was as it had always been with a buffet plus the choice of a cooked item; this was very good. Afternoon tea was served "English style' on a 3 tier stand, and other than the dry sandwiches, was also good. I really believe that it is the staff at Palace Club that make your stay an enjoyable one, and thank goodness they have remained the same. My only other gripe with the hotel itself is that they seriously need to consider replacing the old brown towels at the spa pool, and perhaps new ones by the main pools also, as they are starting to look quite tatty. When we stayed last January, the spa cafe provided complimentary water by the pool, but this was no longer offered; also, the spa cafe didn't keep regular hours, and no one came around offering snacks or beverages, even though there was only 30% occupancy at the resort. All in all, another good stay, but may try a different hotel next time.
- Nusa Dua Beach Resort
- Nusa Dua Beach Hotel
