love this hotel so much!!! crazy and trendy staffs... superb service... definitely will come back there... thanks for all!!!

we just safely arrive home after 3 night stayed from 3-6 feb 2012.

We booked for KIDS SUITE for more than 6 month ago, but when I and the family arrived at the hotel, the reception's staff told us that there was no room as we requested for tonight and the manager-in charge, named DEDE told us the room's air cond suddenly fault and the ceiling collapse, im not that stupid as which for me its a FAKE REASON in any way..

My 8 years old son cant accept and crying all the night because we promise him for a long time and he frequently look at the kids suite photo on website before we come..SERIOUSLY, i think i wanna change to another hotel and feels like wanna back home..
actually we have experience before in HARD ROCK HOTEL PATTAYA but they call us a week before and inform us the hotel is under renovation..and they locate us to another room (refer to the HARD ROCK HOTEL PATTAYA thread) which was fine for me and family..

so, after long discussion with the reception staff, they give us the deluxe premium which for me, its spoil and ruin my holiday..then the 2nd day, theres still no KIDS SUITE available for us, and they offer us to move to the deluxe suite which still really make us down in mood.. even the room was okay but we r still not happy..only on the 3rd night the KIDS SUITE available for us..this is what we looking for for this holiday but unfortunately, its only for 1 night and we have to check out early in the morning as our flight is on 6am..

Besides, in the other hand, we enjoy the large and beautiful swimming pool,, the restaurant, the lil rock club activities the public relation guy - ANDY, the poolside staff, NITA and the gang, the bell boy the supir, thank you so much.. u guys make our holiday enjoyable..

I stayed here with my family back in June 2011 and the overall experience was mixed. However, I have problems getting my refund of USD15 from the hotel who has double-charged me for my airport pick-up transportation. It is not a huge sum but I am disappointed that despite a positive reply that they will reimburse me, I have not received any reimbursement so far. This is in spite of my numerous reminders sent to the hotel. I wonder if the hotel is interested in repeated customers?

Pros:
- Location is great.
- Pool is good, esp for kids.
- Staff are also friendly when we were on-site.

Cons:
- Tap water has a strange taste so we had to use bottled water, even for brushing teeth. (not sure if this is a problem across all hotels?)
- Room: Mosquites (you need to ask for the electrical repellent from hotel)
- Lack of response (post-stay experience is bad)

We have just had 3 nights at the Hard Rock Hotel, after returning from Nusa Lembogan Island and this place was fantastic. Our room was suitable for our needs, we could not fault the service within the hotel either. The guys around the pool were just great and we did not see our son for the entire day whilst we were laying around the pool - they just entertained all day and this suited our son as he got involved in all the challenges that they had going on. The breakfast was just amazing with a great selection of food to choose from. The only thing is that maybe they did not have it set up very well as where they cook the omelets, eggs etc.... the queue was all over the place and others could not get into get their bacon or what ever else was around that area, but as for selection - just great.
Would we return - yes but if you wanted to have a romantic type of holiday - this is not the place to visit as this hotel is very busy and very commericalised - but we enjoyed it alot. Thank you to everyone at the Hard Rock - I can guarentee we will be back at some stage, and hope that all Hard Rock Hotels offer the service that you guys did as we have booked into the Hard Rock in Penang later in the year, so hoping that they can live up to the Bali Hard Rock.