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Pat-Mase Residence at Jimbaran – reviews, photos

4.0 of 5
Jl. Karang Mas Sejahtera 100X | Kawasan Bukit Permai, Jimbaran, Bali 80364, Indonesia
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Pat-Mase Residence at Jimbaran
3.5 of 5 stars 114 Reviews
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114 reviews from our community

What travellers say about this Speciality lodging
  • Bedroom villa(6)
  • Very friendly(4)
  • Living room(4)
Traveller rating
    36
    47
    12
    13
    6
Only show reviews for Family (21) | Couples (50) | Business (1)
Date Rating
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“You get what you pay for!”
2 of 5 stars Reviewed 23 January 2012
4
people found this review helpful

Stayed here 6 nights just after New Years. We had 4 bedroom villa B8. I'll start with the negatives since there are so many...first day we had maintenance guys working for a good 4 hrs digging up the grass fixing the wiring. Not exactly what you want when you book a private villa. There are no lounge chairs to lay down next to our private pool, nor the shared pool. The bottom of our pool was quite slimy. I did not bother going in more than 5 minutes on the first day. As for the common pool, as I was swimming the maintenance staff poured big buckets of what I assume was chlorine into the pool. Not very nice to have such strong fumes! The kitchenette has a stale scent consistent with not proper cleaning. The villas are overrun by cats that are constantly around looking for food. A lot of flies by the living room seating area. In the bathroom, the shower head has no holder in the wall so you need to always hold it up and have just one hand to rinse/lather with. AC in one of the rooms was not working.

I ordered room service one day and they only brought some of our food. When I asked them what happened they said that the front desk had taken my order and didn't give it to them. Only then they asked me if I still wanted my food....uhhh what? Why would I order if I didn't want it?

On a positive note the staff is nice and they try, but there are just too many hardware problems at this hotel to stay at again.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandrine69_13, General Manager at Pat-Mase Residence at Jimbaran, responded to this review
25 January 2012
Dear guests,

Thank you for choosing to stay with us during your holidays in Bali.
I take always all comments positively as they help us improve our service and standards
I am quite surprised to see the negative comments about the staff as they are always praised for their service and professionalism by most of our guests. I will review your comments with all head of departments concerned as this is not the image we provide to our guests.

I would like to invite you to visit us again and I will personally make sure that your stay is as fabulous as you expect,

With my best regards,

Sandrine KAISER
General Manager
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London
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
“Long Stay Villa from Home 1st Edition”
5 of 5 stars Reviewed 11 January 2012
3
people found this review helpful

We have been to Bali 8 times (from the ex Ritz Carlton via Conrad/Intercontinental to the best villa 200 at Oberoi Seminyak plus Oberoi Lombok). But this time we have chosen Pat Mase villas for our long term stay (4 weeks) in Bali to enjoy, to get away from the winter and also to work. We must say that this combination works very well with this hotel managed Villa Complex. All staff are helping to make this a part time home and they are succeeding very well. Compared to the Oberoi Villas (not the Lanais) we did not miss much (except the now far away KuDeTa, but exchanged more quietness). You have a lot more space in Pat Mase Villas and the gardens are fantastic. The management will do all it can to make things happen and is caring about the guests, which does make a huge difference these days. This is the Bali Ubud lush experience minus the for us overwhelming bugs of villas outside Ubud.
The amenities are pretty much the same like in much more expensive Villas in Bali and one should honestly think about shelling out the extra difference. As we have still some days to go for finishing our winter escape we will follow up with the final verdict in a couple of days....

Room Tip: We especially liked the F complex after having seen two other Villa complexes on the grounds, but it...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sandrine69_13, General Manager at Pat-Mase Residence at Jimbaran, responded to this review
15 January 2012
Dear guests,

Thank you again for choosing to stay in our hotel during your long holidays in Bali.
It is very significant for us to read that our hotel is comparable to such huge brands as Intercontinental or Oberoi and I am very happy to read that you appreciate our focus on our guests. It is correct and should be always the case in the hospitality industry to treat our guests as priority and most important element.
I would like to invite you to contact me directly next time you plan a stay in Bali as we offer special benefits to our repeater guests and welcome them as being in their home away from home,

With my best regards,

Sandrine KAISER
General Manager
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Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Serene and spacious”
4 of 5 stars Reviewed 5 January 2012

This hotel was beautiful and had a nice serenity. It was a good spot if you dont want to be in the hustle and bustle of Kuta and Seminyak etc. It is about a $5 cab ride (which is about 15mins without traffic) to get into Kuta, so its not too far at all. There are some beautiful places to eat around here including PEPEnERO Italian Cucina, Grocer and Grind and Chocolate Cafe. The only issues we had here was that the TV's didnt work all the time and the phones were down for 80% of the time we were there - which wasnt a huge deal when it comes down to it. The staff were absolutely beautiful - Dewi & Karmini were just delightful and nothing was an issue with any of the staff. Handy that they have free shuttles every couple of hours into Kuta. You can get breakfast delivered and served in your villa, but we found that by the time it gets to you on the table at your villa, it was cold. So we ended up just eating at the restaurant every morning, which was still lovely. This place was very well worth the money and would be great for those who like to be in a relaxed place where you dont often see too many other guests.

Room Tip: I dont think there is a bad villa there?
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandrine69_13, General Manager at Pat-Mase Residence at Jimbaran, responded to this review
6 January 2012
Dear Ms. Carlyon,

Thank you again for choosing to stay with us during the Christmas/New Year period and wishing you the best for the year 2012.
I am very happy to read that we exceeded your expectations in many ways and that you mentioned the names of two staffs working in Front Office. We had a telephone problem during that time that is fixed now.
I would like to invite you to contact us directly before you plan a holiday in Bali as we offer special benefits to our repeater guests,

Warm regards,

Sandrine KAISER
General Manager
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Bangalore, India
1 review
“Picture perfect”
5 of 5 stars Reviewed 3 January 2012

....thats how the villas looked like when we stepped into them. It was an experience close to stepping into your perfect place that you have only dreamt about. The staff were so friendly and courteous, it would make you feel conscious at times. The property is breathtaking except that the way it is built it aint best designed to be rain proof. Out of our 6 day stay, for 2 days it rained all day and our kitchen was leaking all over. It was not a big bother for us as we did not use the kitchen but it indeed may be a cause of trouble for some. One other issue we faced were the stray cats in the garden. Once a cat even bit into our breakfast between the time when it was laid out and we came out into the living area. We did report it back to the main desk but they did not replace that plate (which was surprising given their otherwise gentle, polite and ready-to-please mannerism).

The staff however were accomodating in a no. of other counts. For e.g. we had booked a one bedroom villa but were accomodated in a 2 bedroom villa. We wanted to change our bedroom after 3-4 days from the master bedroom to the guest room and they were happy to oblige. There were a no. of other small gestures as calling us cabs and generally helping us with our stuff when we returned from shopping trips that added to the experience.

The only caution is to travellers travelling during rainy season. Otherwise it is a must visit.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sandrine69_13, General Manager at Pat-Mase Residence at Jimbaran, responded to this review
6 January 2012
Dear guests,

I would like to take this opportunity to wish all a Happy New Year 2012 full of happiness and success and wonderful trips.
Thank you for the nice comments and to see that the stay exceed the guests expectations.
It is true that our open-air concept is perfect for dry weather and sunny days but be aware that it is rarely raining two days in a row in Bali and especially in the south part of the island.
I would like to remind you that we offer special benefits to our repeater guests that book directly with us,

With my best regards,

Sandrine KAISER
General Manager
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Scandinavia
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“The best hotel room during our honeymoon”
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

This review is about a year late, but I felt it was worth sharing as the hotel Pat Mase made a beautiful lasting impression on my wife and myself during our honeymoon start in Jimbaran in June 2010. We chose the place given the attractive location close to the Jimbaran Beach (which in my opinion was way better than the Nusa Dua on the other side of the island). What might surprise some readers is the very high class of Pat Mase, rooms and service included, despite its much lower price that its neighbours which are famous big brand hotels. The outcome of that? We had a giant room (a charming garden villa with the sitting room almost looking like a small temple as it was in its own building across the pool) with our own garden and pool, and an absolutely wonderful time in Jimbaran. Lovely architecture with integrated tropical gardens in the sitting room - felt luxurious. No sea view but we did not miss it either as the Jimbaran beach was so close. Conclusion: A perfect first landing spot conveniently close to the airport after arrival from Europe. Plenty of money left to have fun with during our round trip on Bali. Highly recommended.

Room Tip: If you hesitate between a pricey standard room in a big brand hotel inJimbaran, and a luxury room in...
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  • Stayed January 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandrine69_13, General Manager at Pat-Mase Residence at Jimbaran, responded to this review
30 December 2011
Dear guests,

I would like to thank you for taking the time to send your comments following your stay at Pat-mase and it is always nice to receive positive comments like these on December 31st!
It is very important for us to always exceed our guests expectations and to be recommended by them.
May I take this opportunity to wish all the tripadvisor readers a woenderful year 2012 full of happiness, success and of course of fantastic trips!

With my best regards,

Sandrine KAISER
General Manager
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Additional Information about Pat-Mase Residence at Jimbaran

Jl. Karang Mas Sejahtera 100X | Kawasan Bukit Permai, Jimbaran, Bali 80364, Indonesia
Price range (per night):* INR8,081 - 14,880

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