We were planning for our wedding anniversary vacation and at the last minute, we brought along our 4 year old son. And after months of reading reviews about Ayana, we finally checked-in to Ayana on 02 Feb for 2 nights! We were greeted warmly by the staff with lovely garlands! At the reception, we were informed by staff Grace that we were being upgraded to a villa.! It was a real surprise for us and we couldn't help the feeling of being overjoyed! Our butler, Ariawan then drove us in a buggy to our villa and we immediately took photos of our lovely one-bedroom villa with its very own pool! It was a huge resort with vast garden landscapes and with a backdrop of the Indian Ocean was breathtaking! The much talked about service standards in Ayana is top-notch. Every staff we met along the way were very friendly, helpful and full of smiles! Breakfast was great and not overcrowded. There were plenty of pools to choose from. Ayana is not only a great resort for couples but for families like us. Our son enjoyed the slides at Children's Pool and also its Kids Club. We also arranged for a babysitter so that we both could spend some time at the Rock Bar! And of course, hotel guests had its own priority line skipping queues! Surprises from Ayana continued each day when we went back to our villa. First was a lovely card congratulating our anniversary with choc coated strawberries dip! Next day was rose petals on the bathroom floor in words Happy Wedding Anniversary with a card handwritten by our butlers! We were so touched that they personally pen it down and did all these! Thank you Ariawan & Rusti! This was our very best vacation and will definitely return! Thanks to all its staff for their sincerity and making our stay a superb one!
- Ayana Hotel Jimbaran
