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Hotel Doon Castle – reviews, photos

2.5 of 5
Patel Nagar, Niranjanpur | opp Telephone Exchange (nr Lal Pul), Dehradun 248001, India
Hotel amenities
Hotel Doon Castle
Ranked #3 of 51 hotels in Dehradun
4.0 of 5 stars 49 Reviews
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49 reviews from our community

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Traveller rating
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Date Rating
Sunrise, Florida
Senior Contributor
38 reviews 38 reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
“It was OK, but not that great at all.”
3 of 5 stars Reviewed 11 February 2012

I will say that the staff was nice upon check in and check out. And the location was good for our purposes. The room was large and had all of the features you would expect. But that is about as far as it goes when saying positive things about our stay.

We booked online ahead of time using a hotel aggregate website. We only stayed one night. I will say that while I usually get great prices online... we had paid $57 online after discounts, but the tariff card on the front desk of the hotel was $16 less than what we paid. But from what we saw online, this looked to be the best hotel in town. It still might be the best, but it is the only one I visited.

So here are the things that made me give this hotel a poor review.

1) My bathroom was not clean. There were dirty towels still in the room. I told the front desk and they fixed it quickly, but the room should be clean upon arrival.

2) They did not provide free drinking water. This is standard in almost all Indian hotels and should be provided as the tap water isn't safe to drink. They did only charge Rs. 33 for a bottle delivered to my room, less than $1.

3) The wi-fi was unusually slow and I could not keep a stable connection. I do not know if this is a regular problem or just on the night that I was there.

4) I had a king room with a king bed, but the sheets were not king sheets. It looked as if they had used multiple smaller sheets in combination to cover the bed. They were clean, but it was still odd.

All that being said, the prices weren't bad and I have stayed in hotels that are far worse. I would stay there again because I don;t know of a better hotel in the area.

Room Tip: Make sure your room has been cleaned before the porter leaves.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gator95x about Hotel Doon Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajesh kaushal, Manager at Hotel Doon Castle, responded to this review
16 February 2012
Sir,
We here at Hotel Doon Castle always want our guest to stay comfortably here. We do not know why you had to pay more online because the rates are generally same online and here.
As far as bathroom cleaning is concerned we are very sorry for the incovenience as it is just by some error that this happened.
We are planning of giving free mineral water bottles in the rooms and it will be started soon , we are serving RO water as of now which is equally safe.
The wifi speed depends upon the speed from the bsnl broadband .
We generally do the bed sheets layout by using multiple sheets.
We will try our best to correct the above problems and we wish you visit us next time and see them yourself.
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London, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Perfectly comfortable, excellent restaurant”
4 of 5 stars Reviewed 15 January 2012

Had a perfectly comfortable stay here late last year when on assignment in the town. The accommodation is absolutely fine and not bad value for the price. Slightly perplexed to see other reviewers using the words "luxury" and "castle". HDC is not a castle and nor is it luxurious whether by Indian or international standards. However, rooms are clean and there's plenty of hot water, so they do the important things well. Most of the staff are very friendly too, and more than willing to help with arranging taxis etc. Town and the station are not as close as some places, but entirely within distance. The little resto on the ground floor is great for breakfast and dinner (NB the waiters are very slow and rather forgetful - at least over the two nights we stayed). All in all, a perfectly fine stay. Would have stayed longer but they were full our last two days in town, so we walked to the hotel next door and stayed there, which was in the same price range and just as pleasant, perhaps even nicer.

  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask IvanAlan about Hotel Doon Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
“Worst staff”
1 of 5 stars Reviewed 9 January 2012

Worst hotel, outside the city everything is far from this. In addition to staff is very rude and not supporting. Cleanliness issues. Wifi they have claimed not working and getting disconnected in every 5 min. Not good for FAMILY.

Room Tip: Instead choose the Grand legacy , near it. Very good staff and healthy environment
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask AshishG2587 about Hotel Doon Castle
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rajesh kaushal, Manager at Hotel Doon Castle, responded to this review
24 January 2012
Sir,
We are very sorry for the problems you faced here. We searched for your stay details at our end but we did not get any data, can you please tell us your date of stay so that we can find out what actually happened also if we could get your contact number we would like to talk to you in person. As far as internet speed is concerned it is totally dependent on bsnl , if there are some problems with the bsnl server we cannot do anything regarding it.
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Dehradun, India
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“value for money”
4 of 5 stars Reviewed 22 December 2011

Hotel is very new and the interior atrium style with water features in the lower levels is very impressive. Hotel is close to the airport but the only disadvantage is that there is no where to walk to outside of the hotel. Rooms were modern, comfortable, clean and a reasonable size. The bed was very comfortable. Staff were also very helpful and accommodating and I did not have to wait any time for check-in or check-out. Only drawback was that the hotel restaurant does not have a license to serve alcohol so I moved my meal to my room and got some beer on room service, staff completely understood and very helpful. I hope you can resolve the licensing issue soon. Great breakfast buffet with North Indian, South Indian and continental food.

Room Tip: Great hotel in low amount
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jodhpur, India
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Rakesh Kohli Amazing Hotel at an amazing price”
5 of 5 stars Reviewed 25 November 2011

I guess i would rate this hotel very highly as it is a complete value for money . Very comfortable,excellent service ,good people , as luxurious as you can get for the money that you are paying . Food was ok . Totally satisfying experience . In other words you get more than what you pay for . I would highly recommend this hotel to all .

Room Tip: Go for a Kings Room .
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  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Doon Castle

Patel Nagar, Niranjanpur | opp Telephone Exchange (nr Lal Pul), Dehradun 248001, India
Price range (per night):* INR1,895 - 2,619

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