The rooms are large with shared balcony that extends to entire floor.

Wifi was unavailable, front desk said it was down and repairman was away, would not be available for the next few days.

Blackouts that lasted 5 mins each.

Clean and the usual amenities were in place.

OK if you are not picky.

Breakfast was decent with the usual buffet.

Quiet and away from the shopping areas but only 10 mins away.

Property is rundown but that is India for you.

Heater had some problems and staff gave a shrug and was helpless to fix it.

It seems the electrical strip is faulty.

Hotel staff insisted that there is only 1 heater but did not problem solve.

He came back with a new strip but expected a tip.

Stayed 2 nights in Dec during our family vacation. Chose this hotel due to good experience after staying in Kochin Grand Hotel but were slightly disappointed.

Hotel is rather old property that has seen little refurbishment. One of the 2 rooms we got was a rather large room with 3 beds and the other was rather cramped.

Food was average at best but was more than made up for by the ever friendly and helpful restaurant manager. Other staff were also helpful such as the guy manning the laundry room as well as front desk staff.

we initially planned to stay here for two nights but moved out after one to Trident.. if we had our way, we would have moved out even sooner.. here's why you should stay away from Grand Hotel:
1. Rooms:
- Wi-fi doesn't work and the staff has no clue why/ when will it work
- Intercom was dead, there was no way to contact the staff and even for a bottle of water, we had to go all the way down to the reception
- No other phone
- No English channels on TV, no listing of channels anywhere either
- Dirty sheets with mud and spots
- Poor heating/ room temperature control - it was a cold night and i couldn't sleep at all
- limited toiletries even for a double room

2. Staff:
- Very cold and indifferent.

3. Service:
- Very very slow

4. Food:
- they put a lot of oil and spices in everything
- breakfast: coffee and all vegetables were cold and appeared stale

5. Value for money:
For 5 grand plus a night, the place is an absolute rip off and quite a turn off!

If you are in Agra, pamper yourself and go stay in one of the 5 stars.. you won't regret!

We only stayed for an hour. The room was uncomfortable and the sheets were dirty.
I had the feeling the whole time that we were there that the staff wanted to get as much money out of us as they could.
My other half was unwell and when we discovered that there were no channels in English on the TV we took a taxi to Delhi. Also the wifi didn't work and we couldn't get phone reception.
I now understand why The Rough Guide recommends using the 5* hotels in Agra.