I was disappointed with the Jaypee Palace hotel. Being that it was supposed to be "5 star" and the place where diplomats and big-wigs stayed, I found it to be very disappointing indeed.
I wonder if there are two different sections of the hotel? Maybe I just got the crappier side? I had my room arranged through a tour, and found my room to be mediocre. While the lobby decor was beautiful, the rest of the hotel/convention center was very empty and scantly decorated. The hallways were severely echo-y and loud (I had to yell at guests one afternoon because they were letting their kids run around screaming, which echo'd throughout the whole cavernous section of our hall). As for the rest of the room: the toiletries were sparse - one soap and one shampoo - and that was it. No lotion, no conditioner. Disappointing! Was this the USA version of Motel 6? (2 star?)
As for the amenities:
First, while the fountains and pool area are beautiful, the pool was HOT. When it's 110F, I'd like to cool off in a cool pool. To find the water very warm/hot was another disappointment. Secondly, the spa. While my massage was awesome, it was done in a small converted hotel room so lacked true ambiance. There was no steam room, and you literally had to shower in a hotel shower attached to the spa). The fitness room was the same: an old converted hotel room. It had adequate workout equipment, however, so that was good.
Finally: WIFI. For a 5-star hotel, I'd really like to have complimentary wi-fi. It was a nightmare trying to FIND someone in the business office to actually provide me a wifi key/password. It was highly annoying because I had to wait a long time for the key (once you finally found someone working in the business center). In order to find the business center, you had to walk through the bowling alley and game room, which was obnoxiously loud (blaring music). This baring music is fine if you're there to bowl and party there, but annoying when you have to wait there for 15 minutes waiting for someone to show up to the business center to provide you a for-free wifi password.
Next, I got locked out of my hotel room due to a dysfunctional bolt lock (after waiting 15 minutes for a wifi password). This was not boding well for the hotel's review.
Last, I found the free breakfast to be medicore. What annoyed me the most was being HIT ON the whole time by my servers during breakfast. I have an ipod headset in, and don't want to be flirted with (being a single female traveler). I finally had to raise my hand and obviously ask the multiple servers to leave me alone.
Overall, disappointing. Maybe I was just jaded after having an AMAZING 5 star experience at Eros (managed by Hilton) in New Delhi and Jai Mahal Palace (in Jaipur). Now those hotels are truly 5 star!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC