Service here is top notch.
Starting from reservations. Now, I called to make reservations on a Friday for a Saturday night stay. I wanted 2 rooms, ideally adjoining, at a reasonable rate.The reservation specialist Ajay was extremely helpful and somehow managed to get us the reservation despite the high season and last minute request.
The drive to Agra was not fun and included a 1.15 hour road block due to some truck incident. So when we got to the hotel, the peaceful surrounding was just what we needed. The receptionist was not able to get 2 standard rooms adjoining so she upgraded one room to a suite and took us to our rooms quickly.
Every request was met with a smile. The rooms were fantastic. We ended up going to the Taj twice, once with the whole group in the afternoon, and once just my husband and I without kids early the next morning. It was perfect. And everyone was relaxed after our stay. If I had to comment on something tha twas not great I'd say the food. It was fine but not spectacular, though had a high price tag. We indulged in one dinner at Peshawri since we love Bukhara in Delhi. While the prices were the same (super expensive) and the food good, it was nothing compared to Bukhara.
Would HIGHLY recommend this hotel and an overnight stay if traveling to Agra to see the Taj.
Mughal chambers are nice. The suite that is one level up is fantastic!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Greetings from the city of the Taj!
I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.
We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.
I have also taken cognizance of your comment about the food and you have my assurance that the same is being reviewed very seriously. Corrective administrative actions are also being taken in this regard.
Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC