This was such a beautiful hotel. You were made to feel relaxed as soon as you arrived from checking in through to being shown to your room.
The staff were always welcoming and very helpful in the lobby. The waiters were brilliant and made a point of remembering you personally, even though we were only there for 2 nights.
The bar staff remembered how we liked our coffee, concierge always dealt with our enquiries at no extra charge and front of house was the best. The Sikh gentleman who 1st greeted us on arrival was just lovely.
It was the staff that made the hotel, but the food and accommodation was faultless.
Room Tip: I do not know if rooms are being modernised, you may need to ask, but our room was perfect with frui...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Dear Guest
I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.
We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.
Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.
Sincerely Yours,
Sanjay Sharma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC