We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Back to ITC Mughal, Agra

ITC Mughal, Agra – reviews, photos

5.0 of 5
Taj Ganj, Agra 282001, India
Hotel amenities
ITC Mughal, Agra
Ranked #3 of 95 hotels in Agra
4.0 of 5 stars 645 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

645 reviews from our community

What travellers say about this hotel
  • Taj Mahal(60)
  • Very good(24)
  • Room service(16)
  • Breakfast buffet(14)
  • Swimming pool(12)
  • Best hotel(8)
  • Massage chair(8)
  • Indian restaurant(7)
  • Coffee shop(6)
  • Hotel staff(5)
Traveller rating
    338
    170
    90
    32
    15
Only show reviews for Family (148) | Couples (245) | Business (50)
Date Rating
devon
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“loved it!”
5 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

This was such a beautiful hotel. You were made to feel relaxed as soon as you arrived from checking in through to being shown to your room.
The staff were always welcoming and very helpful in the lobby. The waiters were brilliant and made a point of remembering you personally, even though we were only there for 2 nights.
The bar staff remembered how we liked our coffee, concierge always dealt with our enquiries at no extra charge and front of house was the best. The Sikh gentleman who 1st greeted us on arrival was just lovely.
It was the staff that made the hotel, but the food and accommodation was faultless.

Room Tip: I do not know if rooms are being modernised, you may need to ask, but our room was perfect with frui...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask classychickdevon about ITC Mughal, Agra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay Sharma, General Manager at ITC Mughal, Agra, responded to this review
15 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great spa”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

As a luxury hotel, it is okay. There is a need to improve the property. The lawns are being worked upon and the gardens are strictly average. Barring these, the food is very nice, both oriental as well as Mughlai cuisine is great. However what stands out is their spa - that alone warrants a visit.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask 675NCRTraveler about ITC Mughal, Agra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay Sharma, General Manager at ITC Mughal, Agra, responded to this review
15 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I would also like to take this opportunity to inform you that the hotel is under the process of product up gradation and soon the new products will be available for guests.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Fantastic spa and food”
5 of 5 stars Reviewed 12 February 2012

We did not stay at the hotel but in August 2011 we used the Spa and also the Taj Bano restaurant. The spa is one of the best we have ever experienced. The spa managers- davina and jyoti are extremely welcoming, friendly and helpful.

The treatments are full value for money and the ambiance of the spa is magical.

The food at the taj bano restaurant was excellent and the service prompt.

Can't wait to return! Thank you Davina and Jyoti.

We had a show around of the rooms- most rooms have been recently refurbished and are in pristine condition.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask anirudhvb about ITC Mughal, Agra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay Sharma, General Manager at ITC Mughal, Agra, responded to this review
15 February 2012
Dear Guest

I would like to thank you for having visited ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Not 5 star!”
3 of 5 stars Reviewed 12 February 2012

The hotel is perfectly adequate but is not a 5 star property. With the exception of the lobby, the place is in need of refurbishment and the buffet breakfast (provided as part of my tour package) was very average. I would not chose to stay here again.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask SPS S about ITC Mughal, Agra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay Sharma, General Manager at ITC Mughal, Agra, responded to this review
15 February 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience at the hotel and the same is being looked into very seriously. I would like to take this opportunity to also inform you that certain parts of the hotel are under the process of product up gradation and soon we will have our new dining options available for guests. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Top Contributor
56 reviews 56 reviews
Reviews in 17 cities Reviews in 17 cities
47 helpful votes 47 helpful votes
“Justifiably well patronised”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

This place draws a loyal set year on year. Weekend jaunts from Delhi. First choice as a first thought. Ladies look fwd to the starred spa. Taj is visible from the terrace and we do avoid a visit everytime we visit. The restaurants are the buffet, Indian Afgani Tandoori fare and oriental kind which are very good.
The staff is courteous and take good care.
Book in advance.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AmitMathur54 about ITC Mughal, Agra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay Sharma, General Manager at ITC Mughal, Agra, responded to this review
15 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed ITC Mughal, Agra also viewed

Trident
4.5 of 5 stars 539 Reviews
Agra, Uttar Pradesh
Show Prices ABS:HotelCheckRates-d300606?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Oberoi Amarvilas
4.5 of 5 stars 656 Reviews
Agra, Uttar Pradesh
Show Prices ABS:HotelCheckRates-d302143?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Radisson Hotel Agra Taj East Gate Road
4 of 5 stars 209 Reviews
Agra, Uttar Pradesh
Show Prices ABS:HotelCheckRates-d2248251?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 95 hotels in Agra, ranked by popularity »

Been to ITC Mughal, Agra? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about ITC Mughal, Agra

  • Itc Mughal Hotel Agra
  • Sheraton Agra
  • Agra Itc Mughal Hotel
Address: Taj Ganj, Agra 282001, India
Price range (per night):* INR4,960 - 11,703

Owners: What's your side of the story?

If you own or manage ITC Mughal, Agra, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
ITC Mughal, Agra
Show the lowest price for this hotel (from our partners)
Show Prices