Decided to stay here for 3 nights because of the location. Got disappointed once we reached there. The Palace is very much run down. Can be much better place than thought of. The sofa's in the rooms were so old and worn out. The central heating doesn't work so we were given hot water bottles, but the place was cold. For shower you had 2 hrs hot water in the morning & 2 hrs in the evenings. There was a safe in the room but does not operate without the keys though it's should be used with your own 4 digit pin numbers. The safe is even not fixed. one can put it in there suitcase and work out. Television every were & you can't miss anything walking from one place to another. ( this was the time when England played India World Cup Cricket in Banglore )

First night we were given this room near the kitchen at the back and late at night they switched this machine on & had to ring them to switch it off and next day made them to move us on the other side of the place. The lawn does not exists, it's full of weeds.

In the restaurant, there used to be another couple & that shows the place is very very quite. It's suppose to have buffet breakfast but since hardley any there, they will serve what you request for. ( makes sense).

I was very much disappointed.

We booked through a travel agent in India to stay for two nights but we decided to vacate after just one night as we decided not to waste our time staying there. It is very poorly maintained and although they charge 5 star rates it is something like 2 1/2 or 3 star. When we were there it was rainy and cold and rooms were freezing. Although they have a very nice bar they do not have a license to sell alcohol!! The staff are useless. It is in a nice grounds but not being maintained. It looks and feels like a haunted house. The decor of the rooms very poor. The only thing that was positive is the food which we liked very much. The manager was kind enough to refund for the night we did not stay

It was a surprise delight. Booked this property as could not find any interesting and classy hotels in Ooty while searching online. Came across this property of Welcome Heritage Group.

It was an old palace of some maharaja, which was later converted to a hotel. Hotel is located about 3-4 kms from Ooty town center on a small hill overlooking tea plantations and a great view of the valley. Its spread in a large area, with lush lawns, pine/gum/nilgiri forest. Hotel rooms were an absolute delight, our suite had a great living room with generous woodwork of burma wood, a lobby and covered verandah with glass doors and windows all through it, a bed room and a very luxurious bathroom with a fitted juccuzi. LCD screens in both living room and the bed room with a set top box connection. Warmers were in the process of being installed in all rooms/bathroom and the lobby.

Food options were limited but whatever was on the menu was well made. Staff was very friendly and warm. Room service was great too.

The overall feel of the place is wonderful, its a true delight and unbelievable value for money.

The Fernhill Palace has probably the best location in Ooty. A magnificent palace, but so poorly maintained that it is a disgrace. The gardens are non existent, the interiors musty, poorly maintained and service pathetic.
A chance visit to the kitchen located in the basement made me wonder if we would survive our stay. The hotel had ben taken over by a film crew of a Telegu film and left the guests to suffer.
The suites are provided with radiators which are non functioning so a heater was provided for the bedroom. On requesting for a heater for the large living room, we were offered hot water bottles since the room could not take the load of two heaters. The rooms smell, have not been aired for days.
And beware if you decide to have a hot shower during the day -hot water is only available in the mornings and night.
Had booked for two nights, but left after the first night. A real rip off.