When I reached the hotel with my friends, I was quite depressed hearing that the room which I booked was not available. I was thinking about another hotels but I was too tired to search for any.
The receptionist told me they will arrange an alternate room for some time and will get the booked room for me back after 2 hours. Unwillingness in mind I agreed to that thinking I will never visit this hotel again.
As said I got a good room to stay and within 2 hours I was moved to the room which I booked. The hotel staff apologized and made me aware of what went wrong from their side. I was happy since I got my room back and also I was relaxed in 2 hours.
Later I found the service team who was very friendly and never delay to respond to my calls. The food served is superb but little bit costly too. I haven’t tasted some of these foods before.
I will stay only in this hotel next time when I visit Kovai.
