We had stayed in this hotel a few weeks ago and everything was ok. Food not bad, rooms very clean, annoying cleaners ringing on your door before 7am to clean your room, despite the Do Not Disturb sign outside your door. We went back again this week as I had some work to do. My work was inside the hotel and began at 8am each morning. The first night I finished working after 9pm - had dinner, had a bath and heard some music playing at 9.30. It was quite loud disco music. I am a music lover so it didn't bother me too much. At 1.30am someone above our room started moving furniture around by scraping it across the floor for a couple of hours. At 2,00am my husband called reception to see when the music would stop as I had to be up at 6am. We were told between 3 or 4am. We moved down to the next floor where I would be working the following day to see if we could grab a couple of hours sleep down there. The sound could still be heard there as well. Eventually the music stopped at 3.30 and we managed to get 2.5 hours sleep.

The following day I could not go down for breakfast as I was too tired and needed the extra half an hour's sleep. My work began at 8am and continued to lunch time, but which time I was exhausted and needed to use my break to sleep again. I had to turn down work for that evening in order to rest. Unfortunately the music started at 10pm that night and went on until 4am the following morning.

The next day we forced ourselves to have breakfast, but when you're so tired you really don't want to eat. I had a 13 hour working day ahead of me and it was really difficult to keep going. I became more sick.

Saturday night was the worst. The music was so loud we could hear the lyrics. People who were drunk were outside our room shouting and unable to get into their own room at 2.30. The music stopped at 3.25. No breakfast for me Sunday morning - again I needed the extra 30 minutes to sleep. I spent my lunch break emailing an official complaint to the General Manager. I also mentioned that someone came to clean our room the previous day, and made up our bed without changing the sheets. A manager from housekeeping came to see if we had any problems, so we knew the email had been read. He told the guy about the sheets and the response was "so nothing serious then"!!!???

I never heard back from the General Manager. When checking out our food bill which we calculated to be 2,000+ INR was 6,500+. They had charged us (on our food bill) for an extra bed, which we didn't have. 'Are you sure?' Erm, go take a look if you don't believe us!!!

While we found the place clean, the food good (we were careful what we ate) - the customer service from management level is of the worst I have experienced and would never go back there again. There are plenty of other hotels around.

This is a very good hotel to stay in Ludhiana, very nice build. The location is central which is very near to Bus stand and Railway station. Service is also good. But you can be annoyed by the wireless connectivity provided in your room. Enjoy punjabi hospitality but the parties and loud music may disturb you. Breakfast service is average and for dinner you may opt for good dining place around the hotel.

Ludhiana as a city has umpteen choices and I made the choice of 'A' as advised by my colleagues in the city and I endorse their choice.

Typical Punjabi hospitality of food, room service as hall marks of this place which is close to a variety of places including the Bus Station, Rly Station and the business district.

The rooms are spacious and neat with trademark room service which helped us to guzzle down our lassi's to lubricate the paneer pakoda's. The parking is taken care of as well by the hotel.

I would recommend this place to the VFM Indian Business traveller.

"A" Hotel gives you the feeling of an good mid range hotel as you enter. However its their servise- housekeeping & room service that dissapoints you. The owner has invested in builing a good premise, but sadly has not invested in quality staff & training.
The retaurant's the saving grace, with excellent Indian food and good service.
Needs to put up a proper gym too.