The staff at the reception was absolutely rude. Not at all helpful when I was trying to book a room with them. The lady at the reception did not cooperate. I was very disappointed the way they handled my booking. Not at all reliable.

i was in pune for a month and stayed at hotel sapna. the location was great and convenient. the staff are very very helpful and friendly. they helped me out in everything, from carrying my luggage up to my room to helping me find a bus to Mumbai. they went out of their way to make my stay pleasant and comfortable. the rooms are nice and clean and i cant complain about the service. security is great. there is someone at the reception 24 hrs and the hotel is not far from hundreds of eateries, FC road where they is lots of shopping to be done and the famous laxmi road!! great place to stay if your with a family or alone. id most definitely go again!!

We were on a road trip and we were looking for a comfortable place to rest before we set off for the next day's trip. So we were essentially looking for a late checkin and early checkout just like a business customer.

The rooms were very comfortable and very elegantly furnished. Top notch materials were used and the toiletries was also excellent. The bathroom was clean and they had taken into account minute details like toothbrush, toothpaste and other necessities. There were some Mysore Sandal strawberry soap for a shower and the fittings were Jaguar types. Bed was comfortable and the large window overlooked the nearby shambaji garden. Had these nice cute seats by the table that my daughter loved very much.

Breakfast was OK and nothing elaborative. One thing to lookout for are the eager support staff who will wait on tenterhooks for a tip!

Somehow I was not very happy with the stay. Had too many problems right from the start. Though staff was helpful, sometimes found them lethargic. Breakfast was also not that great and replenishment also was very slow. Parking area was too small.