The mattress in the rooms are quite bad, my room had an unclean ash tray, used bottle of water and glass, etc.

The bathroom was quite dirty and the WC was not clean either. The staff seemed friendly but I checked out after one night since the facilities are bad and do not support the rates!

I stayed in a hotel for a night and found that-
positives-
1.Just 3km away from airport
2.Decent hotel ambience
3.Clean hotel overall
Negatives-
1.poor service
2.rude staff
3.the spring mattress on the bed is just horrible
4.Room flooring needs a change
5.Foods just average

This hotel is rated 4 (or 3) stars. In my opinion, it is not in that class. The room we stayed in had badly damaged plaster on the walls. Linen was clean and the room itself was functionally OK but certainly not in a 'star' class. The free breakfast served every morning was just about of the bare-bones type. Basically the hotel is quite alright for a quick 2-3 day stay where you want a place to sleep after your hectic day of sight seeing but if you are looking for any type of luxury or relaxation in this hotel, you will be very disappointed. All in all, I felt that it was not worth the Rs 2500+ per night.

The rooms are airy, spacious and well furnished and are kept spotlessly clean. The air-conditioning is both quiet and efficient, though the electronic control panel for lighting, TV etc baffled us to start with (a problem of advancing years, I fear). We found the staff very pleasant, friendly and helpful and transport to both Ajanta and to the amazing Ellora caves were efficiently arranged for us. Breakfasts are varied and predominately buffet style with eggs, coffee and toast done to order too. The service is rather “Faulty Towers” though this added to our enjoyment of the place as we built up a rapport with the staff and accepted it as part of our India experience. Everyone in the dining room was trying like mad and they were all willing to converse with us – mainly about the progress of the Indian cricket match being played at the time. The hotel bar adjoining the restaurant proved a convenient watering hole though the price of Kingfisher beer was a little high. Reception was courteous and helpful at all times and even the owner of the hotel gave us a lift to a shopping precinct nearby in his own car – a nice personal touch that was well appreciated. The hotel is not too far from the airport and transfers are easily arranged. We would thoroughly recommend staying at the Windsor Castle