We have stayed at this hotel/resort twice because the location is just wonderful.
However, we will not be staying their next time.
On both occassions, there was a mix up with our booking, They seem to consistenly overbook the rooms and then force people to either stay at their sister hotel or over the road in what seems a much lesser place.
There version of an ocean view is vastly different to ours.
The staff are mostly unhelpful.
New management could have this place be fantastic !
- Krishnatheeram Thiruvananthapuram Trivandrum
