first let me state that the staff here were warm, personable and most friendly. They went out of their way to be helpful and I had no problems with them at any time. It is also a good hotel. My room (upgrade thank you) had a great bed and the restaurant served decent food.
Now that I have indicated some of the positive elements there were other aspects of this hotel that lets it down. The lobby is small and cramped. The bar area likewise is small and there is just no place within the hotel to sit and relax. Its location, for anyone that likes to potter around is not good. It is a distance from the city and a hassle if you just wanted to stroll around. I do however understand that this fact has nothing to do with its services, but for anyone thinking of location location location and, like myself likes to potter around, this may not be the best place for you.
The internet charges here, are to put it bluntly, outrageous. Housekeeping left a lot to be desired I would have expected better and indeed have received better in a 3 star property or less. I used their laundry services (expensive 5 star prices) 3 shirts were returned not properly ironed, which given the price I paid, was totally unacceptable. Finally the towels in my room were also poorly laundered. They had a bad odour as if washed in dirty water. I point this out just for the simple reason that hotels claiming to be of a 5 star standard charging 5 star prices and able to exact maximum revenues for people to check their emails, should have in place quality checks to ensure their customers receive a quality service for which they paid. Maybe just a little more attention to the smaller detail would go a long way.
Once again thanks to the staff which helped make the stay enjoyable over new year
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 January 2012
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We thank you for taking the time out to post a review of us on TripAdvisor. We are glad that you had a pleasant stay with us and that the team here could do their best for you. We are a small cozy hotel and we do understand that location of the hotel is a little out of the way with nothing but the port area surrounding it. On the contrary the location offers lots of privacy, quiet and easy access to the city and Fort Cochin.
We look forward to welcoming you back at Trident Cochin
This response is the subjective opinion of the management representative and not of TripAdvisor LLC