Access : The Hotel is Situated in MG Road (Metro Station :Trinity Circle) which forms part of Central Bangalore. If you are coming from Airport take BIAL AC Bus No. 7A which drops you right in front of the Oberoi Gate at Rs 180. It is in proximity from Garuda Mall, Ulsoor Lake, Brigade Road, Commercial Street, UB City.
Check In : we landed up earlier than the scheduled check in and the Manager was please to allow an early check in. Check in is very well thought through, within couple of minutes you are in your room with your loyalty card, a welcome letter from the GM and a mini hotel guide.. We were lucky enough to be upgraded to a suite. They offered fresh juice (grape/watermelon) on check in which was soothing.
Rooms : The rooms are equipped with all modern amenities one can think of (LCD's, mini bar, writing desks, sofa's & so on) in a Star hotel. The beds are very comfortable with a choice of pillows you prefer. Every room has a balcony which overlooks the pool and garden equipped with a table set. Also there are beautiful flower plantations outside each room. A Book, some masala tea, serene view, birds chirping, excellent weather,make an ideal morning at the balcony. The toiletries are of high quality. The television covers most of the channels. They provided butler service which was quick and responsive, not sure if the butler service is for the suite or for all rooms.Since this hotel is on the main road traffic noise would be inevitable if you are planning to sleep in day time.
Service : The best part and the intent of this hotel is their service which is known from moment you enter and is experienced at any corner of the hotel. They put every effort to ensure your stay is comfortable.
Food : The hotel has four restaurants Le Jardin (continental), Szechwan Court (chinese), Rim Naam (Thai restaurant), Polo Club (pub). We had buffet lunch at Le Jardin. It had limited menu options but each item gives a good kick. The buffet is served on the table which is nice as the food is not wasted. The service at the restaurant was exemplary.
The hotel has a huge swimming pool, huge not olympic but large enough to blow your breath up. The pool is surrounded by ample sun decks and they serve beverages and snacks around the pool. The pools is amidst the garden and is lush green and refreshing. They have couple of business centers, a book stall, well equipped fitness area, steam rooms and a spa.
Spa : The spa is professionally run and is at par with the services you expect. One hour treatment costs you about 5 grands. With so many spa options in the city, this facility would be expensive unless you are keen to have it at the hotel premises.
Check out : They offered us late check out until 2 pm and post which we could spend some time at the facility as our flight was in the evening. Check out was smooth and quick with no errors.
Scope of Improvements :
1 - Bubble bath should be offered in toiletries
2 - Shower area separate from the bathtub
3 - concealed wiring around the study table.
4 - Cigarette butts left over in the balcony by previous guests.
All the rooms face the pool and garden, the rooms behind the large tree have shadow all time during...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 May 2012
Dear Guest ,
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The entire team joins me in thanking you for staying with us and for sharing your feedback in detail on Trip Advisor .
Thank you for your encouraging and kind words of praise for our hotel, facilities, food and services.
I have conveyed your compliments to the entire team, for whom it has been a tremendous source of inspiration. It is always been our endeavour to make our guests feel special in every aspect during their stay with us as we take great pride in delivering exceptional service.
We have made a note of your comments on the bubble bath, shower area and wiring around the study table and would like to thank you for your suggestions.
With regards to your observations on the cigarette butts in the balcony, please do accept my sincere apologies. I have personally shared your feedback with the department head concerned and necessary steps have been taken to avoid such lapse.
At The Oberoi, we believe that it is feedback from our guests, , which helps us to continuously introspect and goes a long way in helping us improve our services and I thank you once again for sharing your experience..
We look forward to your return and assure you of our best service and attention at all times.
Huvida Marshall (Ms)
Vice President and General Manager
The Oberoi, Bangalore
This response is the subjective opinion of the management representative and not of TripAdvisor LLC