I have traveled frequently to Delhi, Mumbai and Bangalore and by far the Sheraton is best I have found. I had four nights this week. It was my first stay in the hotel; because it is new it took a while before it was put on my company's approved list. Definitely I will come back.
The hotel and grounds are in excellent condition. The rooms are superb, large, comfortable, and reliable internet service. The location is ok, and besides in Bengaluru there is always traffic jams so leave yourself time. Room service, restaurant, and breakfast buffer were all excellent - though I would have like a chocolate cake on the dessert menu. Spa and health club were great.
What sets this hotel off from every other hotel I have visited in India is that the staff seems to have been trained to react to what the guest wants and not just force a predefined service level. In India's high end hotels I find service normally extremely intrusivie and even cloying, maybe the staff thinks they are helping but it almost like an assault on privacy, space, and peace. The Sheraton has solved that. The staff are omnipresent but they are not in your face constantly. They give you space and peace. I loved it!
The only criticism I have is that my airport pickup - admittedly at 0430 so not anyone's favorite time - drove so aggressively that I was mildly carsick by the time I arrived to the hotel. I asked for moderation, he said yes, but continued his deathwish driving style unchanged.
I happily recommend Sheraton Bangalore.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 April 2012
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It’s truly remarkable and an uber sense of pride instilled, to receive a positive feedback not only from an elite guest of our Hotel, but a Top reviewer for a recognized Internet Portal such as Trip Advisor.
Sheraton Bangalore Hotel at Brigade Gateway introduces our guests to a unique experience which includes our spacious rooms of 39 m2 overseeing the beautiful enclave we are located in.
I’m glad that our Food and Beverage venues were palatable to your taste and it is our constant endeavor to augment the overall standard of culinary quality and freshness to our discerning guests. We will make it possible to add Chocolate cake on the dessert menu by your next visit.
With Sheraton Hotels and Resorts worldwide presence and our constant strive to transcend the Hospitality Standards, we ensure that our guests are treated to our distinct service approach. We believe in providing our guests with their own space as well as treating them to a homely paradigm at the Sheraton.
It gives us joy to know that our Service standards are beyond reproach and our associates were warm and genuine in their service to you. As for the Airport transfer, our sincere apologies for the same and I will personally make sure that our Hotel chauffeurs are instructed to drive in an orderly manner and will make sure that the same grievance is not repeated.
I thank you for your feedback and we, the Sheraton Bangalore Hotel at Brigade Gateway, wish to have you back with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC