There is no way that this hotel can market itself as being a 5 Star Luxury hotel. It simply is not. Service can be good but also awful, more on that later. Let's start with the location. It's off a main road, in a residential area, some 10 or so Km from MG Road. No taxi/rickshaw driver has ever heard of it and even their business card with address doesn't help. It is obviously very convenient for business visitors to Dell/Yahoo, but if you're not going there (or even if you are) there are better choices.
The building is fine but the enclosed central lobby/restaurant area just makes for a huge noise amplifying zone that means every surrounding room has it's shutters and windows firmly locked. Build quality and decoration is strictly average. My huge suite room was so badly layed out. A huge lounge with TV and ex-kitchen. Clearly there used to be a kitchen but the cooker had gone as had the extractor motor but the rest was there...A huge bedroom too, which was good but then why so much space when the bathroom was cupboard sized??? Unfortunately, I had lobby noise on one side and pigeons roosting above my bedroom window. Unfortunately the dawn pigeon alarm was not what I needed every morning.
Service went from the good to the downright awful. The good was that the receptionist opened the gym (which was very well equipped) late at night so that I could take a shower after having checked out, before flying out at 3am.
The travel desk was diabolical. Example..."I would like to go into the city"..."you will have to wait for our car sir, it will be here in 30mins."..."Can you call me a taxi"....travel desk guy consults his mobile and writes down a number..."please call this number if you want a taxi"!!! I take a rickshaw at 80 rupees that I hail in the main road 5 mins walk away...the hotel car is 850 Rpees!. To get back, I call the taxi company around 8pm. I am told that they are fully booked until tomorrow morning!!!! Another AutoRickshaw ride back (with mobile calls to the hotel as no driver has ever heard of the Paul!)
Breakfast average too...
So, not recommended...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC