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Quality Inn River Country Resort – reviews, photos

3.0 of 5
NH-21, Rangri-Manali | District Kullu, Himachal Pradesh., Manali 175131, India
Hotel amenities
Quality Inn River Country Resort
Ranked #34 of 95 hotels in Manali
3.5 of 5 stars 82 Reviews
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82 reviews from our community

What travellers say about this hotel
  • Very good(7)
  • Hotel staff(6)
  • Room service(5)
  • Snow clad mountains(4)
  • Mall Road(3)
Traveller rating
    26
    31
    13
    8
    4
Only show reviews for Family (24) | Couples (41) | Business (6)
Date Rating
Mumbai, India
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
“Newish, but deteriorating fast.”
2 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

What a beautiful place Manali must have been, once. Nowadays the streams and waterfalls are choked with detritus that the 'me first' generation threw from their cars, the roadsides are built up with the worst kind of ugly concrete buildings and the infrastructure, obviously built for the betterment of the contractors and local politicians, is crumbling.

The River Country Resort must have looked good on plan. A modern design with traditional touches perched above the river on the outskirts of town. Sadly the reality is disappointing.

My winter week was marred by a stream of irredeemable faults that the mostly patient and willing staff were powerless to overcome.
First problem - there is no heating. There are radiators in the rooms, apparently installed by a carpenter with only a hammer in his toolbox, but of course they don't work. So I was given a small electric heater. Left on 24/7 it was just enough to stop my breath from freezing. Double glazing or thick curtains would help. The corridors and common areas were so cold I had to wear a down jacket to breakfast.

Hot water was sporadic - as were the internet and electricity - so simply maintaining personal hygiene became a battle. The people responsible for keeping the hotel itself clean obviously gave up long ago.

Towels and sheets are a dirty grey, windows are smeared and greasy, the corridors stink of meals congealed eons ago. Paintwork is chipped, the elevator was perhaps rescued when a government hospital was demolished.

There was a student party staying. They'd been given a room, an amplifier and free reign, so the whole place shook to the beat of horrendous distorted music every evening making any kind of relaxation impossible.

And just when I thought things just couldn't get any worse I got food poisoning from the buffet breakfast.

Honestly, I'd skip Manali altogether, but of you're compelled to go by circumstances behind your control, don't stay at the River Inn Resort.

Room Tip: Stay home. Top floor rooms at the far end of the corridor suffer least from the noise of student p...
See more room tips
  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Neil C about Quality Inn River Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blink07, Owner at Quality Inn River Country Resort, responded to this review
4 February 2012
Dear Neil C,

Thank you for the time taken to review our Resort.

I am extremely sorry to hear that the Resort failed to live upto your expectations and is responsible for offering a bad holiday experience. Your review is invaluable to us and shall help us to take immediate corrective actions. There is no excuse for not providing central heating, dirty linen and sporadic hot water. Please accept my sincerest apologies. Erratic internet signal and electricity outages were issues beyond our control. However to my knowledge power back was fully functional.
Manali has had extreme winter this year and has taken its toll on the property. We are very soon undergoing complete renovations and shall be ready by summer to offer a much better experience to all our guests. As a gesture I am pleased to offer a complimentary stay at the Resort anytime in future and I promise to make that a worthy experience.

Thank you.


Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Stay in Manali”
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I visited manali with my wife in June 2011 and stayed in Quality inn River country resort. The location of the resort is very good. It's not very far from the mall road and placed right on the bank of the Beas. Although, this resort is one of the famous hotels in Manali but i could not be impressed by it much. I will call my experience average only. The food doesn't taste good although the dishes look good and you feel like relishing them. But they don't satisfy your palate. The resort is beutifully built but not maintained properly. It's old age is quite visible from the condition of paint on it's walls. The staff is polite but not very helpfull. They treat their guest as a customer only. they failed to meet your expectations.
It's possible that i had expected more from river country that is why i was disappointed in the end of the day. but when i spend Rs 10000 a night, i ought to have some expectations.

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bhupendra K about Quality Inn River Country Resort
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Blink07, Owner at Quality Inn River Country Resort, responded to this review
7 February 2012
Dear valued Guest,

Thank you for the time taken to write this feedback.

I am extremely sorry to hear that we did not live upto your service expectations during your stay with us. I am personally involved with overhauling the food, however in our endeavor to make the food healthier and devoid of too many spices, since we also entertain a lot of families during the high season months, we end up with dishes that at times do not appeal to everyone s palate.

We are also ensuring better maintenance standards and I am extremely thankful to you for pointing out the same to us.

We hope to see you at our hotel soon and I assure that we would offer a much improved holiday experience to you.

Thank you,
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Darjeeling, India
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“river country”
3 of 5 stars Reviewed 13 January 2012

a nicely managed property, well run , good rooms , only draw back is location - bang on the highway & no view.rooms are well designed , . they normally dont swithch on the heating till 19 dec!!!!! probably they will give you a heater instead . room service is good.the bar is a real plus point. service is excellent!!!

Room Tip: choose a room on the top floor
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by nick7Delhi for Manali
Ask nick7Delhi about Quality Inn River Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blink07, Owner at Quality Inn River Country Resort, responded to this review
7 February 2012
Dear valued guest,

Thank you for the time taken to write this feedback.

I am extremely glad to learn that you liked the Resort and the facilities it offers. I have made a note of the central heating not being provided during low occupancy periods. We are working on a more energy efficient solution and shall soon be able to ensure that the system works throughout the year.

Many thanks for pointing out the same to us.

We hope to see you at our hotel soon.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Single star property at the cost of 4 star rates.”
1 of 5 stars Reviewed 3 January 2012

I checked in on 4th jan and found no central heating system working. Hot water is just warm water. Asked my travel agent to cancel the booking and give me refund. Let us see what will be the decision of hotel.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask skgoel854 about Quality Inn River Country Resort
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5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

Rooms are spacious and food is amazing in the Coffee Shop...
one of the best hotels in Manali for the stay...
Will certainly come back to this hotel again....
memorable stay....!!!!

Stayed January 2011, travelled as a couple
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Ask sunny312 about Quality Inn River Country Resort
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Additional Information about Quality Inn River Country Resort

  • Quality Inn Manali
  • Manali Quality Inn
Address: NH-21, Rangri-Manali | District Kullu, Himachal Pradesh., Manali 175131, India
Price range (per night):* INR5,852 - 7,858

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Quality Inn River Country Resort
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