The hotel information on the various websites suggests that it is just 1 km away from the town which is rather untrue. It is actually 3-4 kms away. I'd recommend this hotel to travelers if they have their own cars or have booked a cab right from the origination city. I had planned to book a cab in manali and that's where this hotel became a nuisance. There is a limited connectivity from this hotel to go to town and back.
The Travel desk is the most pathetic one that I have seen in recent times, not the one you'd expect from a property which claims to be 4 star.
There's a 16-17 years old guy sitting on the travel desk and is the least helpful in arranging for travel options. They tried to indulge in highway robbery(Almost) by asking for exhorbitant prices for cabs and later citing unavailability. (given the fact that, the guy had limited options from people willing to pay him commissions (I believe so))
I later booked a cab on my own from the Town and got a fair deal.
Food: Average. Buffet arrangement for breakfast is again average at best with limited options. (They tried to have an eclectic mix by preparing idlis, uttapams which were halfcooked on all days of my stay)
Rooms: Room was the only saving grace given the fact that they were kept clean, good standards, amenities, comfortable and hence I liked the room. Slight issue in form of soundproofing of the walls. My room was the next one to the room service room and everytime, the phone rang at their desk, it was loud and clear in my room as well.
scenic beauty: good as it's located adjacent to river Beas and hence quite peaceful in comparison to other hotels at the Mall. Good for people prefering that and the resort has good options to keep the kids busy. They also organized different events every night ( folk dance, Dj night et al)
Customer Service: Overall good. polite except for the travel desk guy. Don't expect a perfect, prim and proper staff (with nice, clean, ironed clothes, which is a must for a 4 star property). All in all they do their job well
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC