I stayed at the emblem hotel with 10 members of my family in October 2011. Overall I was very satisfied with the hotel itself, the rooms, the service, the friendly staff. We really had a good time there. Some luggage left in some rooms were opened while we were away but I suppose this happens in quite a lot of hotels.

I would have written an excellent review based on our stay but we had an unpleasant experience with the minibus we hired to transport all of us to Agra, Jaipur and back to Delhi.
I had booked the vehicle through the hotel to avoid the hassle about car rentals in India. The minibus was provided by a different company but we reserved it through the hotel.

To summarize, on the first day of the trip we were with family members (indian nationals) that communicated with the driver and we had no problem.

The second day, we were on our own and problems started when the driver (who changed since the previous day) tried to convince us that most sites of Delhi were closed on sunday, probably so he could have a relaxing day talking to his buddies in the car park.

Day 3, the driver was about 2 hours late when we were supposed to leave early to Agra. We were hoping to see the Taj Mahal that day and could of course not since we got there so late. He took us all around Delhi before heading towards Agra. When asked why, he said that it would cost more taxes to leave directly to Agra....We left Delhi about 4 hours after the planned schedule.... We also had to stop on the way for him to have lunch while we were already very late.

After a talk to him and with the presence of guides, things got quieter in the next days.

The last day, he dropped one of our suitcases from the roof of the minibus and it got completely destroyed. When we arrived at the airport, we were told that we had exceeded the 1000km that we paid for by 350 km and that we had to pay 30% more than the original planned price. Even if we had done the tour of the whole city on the first and second days, we would have reached about 1000 km so it's impossible that we drove 350km more without noticing it.

In the end I paid a fortune to call my family in India so that they call and discuss with the hotel manager. Finally, Mr Birla, the manager of the hotel decided to cover the expenses himself.

In the end I paid a fortune in telephone, had to replace a suitcase and had to fight not to pay extra km we didn't ride.

This might just be the fact of the car company or the hotel could be involved in this.. Maybe Mr Birla really covered the extra cost... but we'll never know and if he really did, he should then really find other business partners for his clients.

It's very unfortunate because we had a great experience at the emblem hotel and this left a bad taste in our mouths. Even though this is not due to the hotel directly, I booked the transportation through them and it was therefore, in my opinion, their responsibility to make sure everything went well.

Hotel is situated at a good location in case u wish to travel across Delhi ...rooms were spacious and clean ...staff was courteous and accommodating. Overall a nice experience for myself and my family. Will recommend the same to my friends who are looking for value for money..

I stayed at Emblem Hotel for 2 weeks and I can say I have no complaints. The service was very good. The staff was really nice and always ready to help me any time I needed. The food was amazing, though there's not a large variety of meals to choose. However, I could order dinner at anytime, even if the kitchen was already closed.
I stayed there for 2 weeks with a friend and a dog, and all I have to say is that it was a really nice experience! And very affordable!

My boyfriend and I just came back from our last trip and Emblemem Gurgaon was our 1st stop in India.Driver was already waiting for us at the airport, checking was very warm and didn´t take long. Room was very clean and housekeeper keept it perfect all the time, and there was free wifi!!. Food was excellent!!! will recommend it to all my friends.