The Gateway Hotel Athwa Lines Surat - Reviews, Photos - Surprisingly Fresh

Rahuls73

Mumbai, India

Contributor

11 reviews

Reviews in 10 cities

1 helpful vote

“Surprisingly Fresh”

Reviewed 21 May 2012

I wasn't expecting much from this hotel. Having had a few forgettable experiences at other Taj Hotels and this being a Gateway (the lowest brand in the Taj portfolio). However, this hotel pleasanatly surprised me. From the outside the building looks like a drab and unkempt structure. But drive in and the grounds are well maintained with a large amount of greenery making for a welcome entry.

However, enter the main hotel building and you would not believe that something so ugly from the outside could be so beautiful inside. The lobby is large and open and the staff receives you with a welcome not seen in recent times at most hotels. I stayed in a Executive Room with a river view. Normally I am not particular on views believing that after the first few minutes, the view becomes redundant. This room on the 7th floor facing the riverfront really epitomises a beautiful view. My wife would stare out the huge windows for hours amazed at the view on offer. The room was large, well equipped, recently renovated and with a well designed bathroom with all necessary needs. The bathroom had a glass window facing the bed as is found in many other hotels. However, this window came with an electrically operated curtain making it very easy and joyous to use.

The highlight of this hotel are their staff. Their willingness to serve takes you back to olden times when a stay in a premium hotel was a royal experience. Service is prompt and correct. Whenever we asked to clear the trays from the room service, it was done within 3 - 4 minutes. This was a big surprise as normally all hotels take a few hours and multiple calls for the same. The food was tasty and fresh and the buffet was well laid out with an extensive variety. Any small requests were also fulfilled promptly.

This hotel is a must stay if only for the hospitality, which is seriously lacking in most hotels nowadays.

Room Tip: Go for a river facing room on a higher floor.

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marcford

1 review

“Alwyes nice to be here !”

Reviewed 20 May 2012

What a location... Just bank of tapi river ...awesome food .. Specially Sunday Brunch ... Everything nearby ... Posh locality ... We like most ..staff positive attitude they sincerely like to feel you comfortable .. Good luck to them for their bright future !

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Tataria

Mumbai, India

Senior Reviewer

6 reviews

Reviews in 5 cities

“good location n nice river view”

Reviewed 16 May 2012

Stay was comfortable in all respect, specially hotel's location near Tapi river is an added attraction.

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Umesh A

Navi Mumbai, India

Contributor

11 reviews

Reviews in 4 cities

1 helpful vote

“An extremely amazing experience”

Reviewed 14 May 2012

Exceptional Staff - friendly, smiling, forthcoming and helpful.

Good rooms and great service, ranking fairly above the others in this chain of Taj Hotels.

Any day tremendous value for money!

Room Tip: Higher floor front facing rooms are better

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KishMak

London

Senior Reviewer

6 reviews

Reviews in 5 cities

“Lovely clean and modern Hotel deserves its 5* rating”

Reviewed 10 May 2012

I was visiting family in India and could not face staying in the "village" so i booked into the best Hotel in the area. The hotel is modern, clean and extremely nice to stay in. The room was large, lovely bed, air con was brilliant, view from the windows was pleasant - River Tapti, bathroom had a lovely shower. LCD TV to watch IPL was great. iHome unit to charge your iPhone and play music through. The staffs were excellent, not pushy or hanging around for a tip, they all had greeting for you when they passed you.
I stayed for 8 nights and ate at the restaurant every night with family, had the buffet which was excellent, no health problems, food was hot and tasty with lots of choice. The selection of desserts and fruits was good. The staffs were very friendly and always made you feel welcome, clean and tidy. The Cake shop in the lounge area was a nice treat for tea/coffee and some lovely cakes and snacks.
Please use the gym, very good machines and someone is always around to help or provide you with a towel. Sauna looked ok, but if i wanted a sauna I would just need to step outside as the temperature was 36C.
Internet was excellent - worth the money, no dropouts and fast access.
This review is for all the Asian UK/US people travelling to Surat/Gujarat to visiting family, stay here and enjoy your time, treat it like a holiday - let the kids enjoy a lovely hotel with great food.
BTW not one single mosquito bite!
Surat also have 3 indoor shopping malls, KFC, McDonalds, Pizza Hut, Subway etc

Room Tip: If you want to sleep in, ask for a room on the top floors, I was on floor 5 and the staff started wo...

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