I stayed for a week at this hotel and came away quite unimpressed.
The rooms are quite good as with everything else that's infrastructure related in this hotel; i.e. anything not requiring active human input. Well appointed with excellent fittings, the rooms look great though a little smaller than they look on the website.
Having said that, the right side of my bed was flawed, resulting in a sore lower back from day 2 onwards. The light switches also result in different lighting combinations, which due to the switches being unlabeled, made every simple light related operation, an unnecessarily complex exercise.
A buffet breakfast was promised by the staff on the phone whilst booking. On arrival, buffet breakfasts weren't available though some fairly inedible food was offered a la carte instead. I ordered a club sandwich from their 24 hour menu and was given a slightly warm, barely toasted, regular sandwich, made using stale bread, stuffed with chicken salad and accompanied by potato wedges that weren't fully cooked and still icy from the freezer.
As with everything people related in this hotel, room service is unacceptably slow. As an example, it took them between 20 to 30 minutes to deliver a bottle of water to my room at 11pm in a noticeably empty hotel.
I asked to speak to a manager on multiple occasions, including a request to a smooth-talking, utterly phony-sounding junior-ish manager. No one responded or apologized during my stay.
I used their laundry service. Contrary to the documentation in the room, my dry cleaning took 1.5 days to be returned; too late... and after at least 3 phone calls.
If you plan to only use the rooms to sleep in and plan to be out during the day, this hotel may suit your purposes. If however, you intend to go a little beyond, I suggest you avoid this hotel.
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