We booked our holiday to Taba Heights through Voyage Prive which acted as agents to Longwoods and added a small percentage on top of the asking price of Longwoods. The holiday included this hotel and flights out to Taba airport. We (inc. my 2 year old toddler) arrived pretty late at night and was transferred to the resort by coach. There are no regular flights outside charters so if you book directly with the hotel, ensure you know how to get there. April is when the peak season starts. When we went, it was not to full capacity which we liked. We wanted a relaxing holiday and that's what we got.
Sidenote: The only place through the whole trip where I felt obliged to give a tip was when I was asked openly for it by the underserving person transferring the luggage from the ground to inside the coach (all of 2 feet). He asked everyone who goes into the coach!
CHECK-IN: Security procedures are quite visible and you are made to feel very safe. Even with the publicized trouble in Cairo, you don't have to worry about going here. Arrival drinks, smooth check-in procedures, laid out dinner and luggage transfer to room were all seamless and minimized stress to what was already a long day of travel from London.
HOTEL DESIGN & ROOM: We were allocated a top floor, sea view room (upgrade was free) in the corner of J block - J324. The roof has a mini dome in it and the view through the private and toddler friendly balcony had views right across Israel, Jordan and Saudi Arabia - the night lights across a dark red sea on a clear night was gorgeous! We had a good sleep on the king bed in the room. The air conditioning is very good. In the morning you get a whole expanse of sea and you can see the sunrise from across the far off mountains in the three countries mentioned above - very serene. We loved the room. The ensuite bathroom has a huge tub and walk in shower. It is very pleasing to look at. The water pressure could be better in the hotel rooms and more luxurious towels won't go amiss. It would not be practical to use the hotel tub unless you took a day to fill it and there was enough hot water to do so. It was adequate though. There was no tea/coffee making facilities but we asked for a kettle and got it for our stay. The hotel is designed to blend in with the surroundings and trips out onto the red sea allows you to appreciate that. There are two jettys which are attached to the property. There is a beach bar which is well staffed and stocked. There are enough lounge chairs and beach space for everyone. There are many pools, a lagoon and restaurants although we were on a half-board and therefore breakfasts and dinner were buffet style with the Limocello restaurant. More on food later. There was also entertainment nights in the hotel bar beside the lobby which was nice to experience after dinner - free. There is a spa which I looked around but did not have time to use it even though I was asked by the personnel to do so. There are a few shops in the hotel including a perfume shop which had the most welcoming personnel. He took his time, offered tea and was most accommodating with my toddler despite having breakables everywhere. The perfumes are rather expensive and quite strong but I enjoyed sitting there drinking tea and sniffing at scents. There is also a 'beauty' shop where I got a pedicure for £25 - not something I would have done but it was a present from my partner so who am I to complain. There is a huge chess set and a child entertainment club. The gardens are beautiful and kept constantly maintained. There is also a desert garden which has wild birds visiting it. There is also a playground on the beach which my toddler loved. The coral reefs and fishes you get (free) access to directly from the jettys is amazing. The waters are clear and in calm waters you don't have to go anywhere to experience the red sea. We were told of an octopus by other people but we were not fortunate enough to see it ourself.
EXTERNAL ACTIVITIES & AMENITIES: There are trip and excursion advisors in the hotel lobby who are very knowledgeable and lovely to chat with. We took a trip to Petra by Longwoods through Israel by coach. Despite traveling with a toddler, it was a doable and quite a well paced journey. They even managed to organize a lovely local private guide within Petra itself for us since we felt our toddler would require a slower pace anyway. We were only 10 people in the group. We also did a snorkeling trip, the yellow submarine trip and a parasailing activity through the dive center. All of them were handled brilliantly and we had a wonderful time in all of them. There is a shopping area within the resort area (Taba Heights). The shopping area also has a supermarket so you can get water/drinks/tea etc from there if you wish. All this is reachable through the free shuttle (long tuk tuk like vehicle loved by my toddler). We were unfortunate enough to even try out the medical centre while we were there. My toddler ran into a column and got a small cut on his forehead which bled quite profusely. As soon as it happened, we picked him up and hurried towards reception only to encounter a staff personnel (El Sayed Mahmmed) who took him regardless of the amount of blood being spilt and hurried to the local on-call doctor who then arranged for the ambulance to come and convey him to the efficient medical centre. There was no waiting and he was patched up very quickly and was up and running to his normal self within a couple of hours. In all the confusion I never took the time to thank El Sayed for his aid and quick action. I hope that Emad Fahmy (the assistant director of rooms) will be able to do so on my behalf, should he see this message.
STAFF: On that note. In my opinion the staff in the hotel made the experience for us. Emad and his team are attentive, caring, friendly and knowledgeable. Most of the staff personnel seem to have come from other parts of Egypt and have no family to go home to, yet you would never know that to interact with them. They are cheerful and can not cater enough to their guest's needs. I am not certain I could manage to do so day in day out. The enthusiasm and cheerfulness is contagious. My toddler loved interacting with everyone and they loved him in return (well I thought so anyway). My toddler also loved interacting with all the guest there and we had a lot of conversations and interactions with people from all over. It was an environment created I suppose by people being generally relaxed and happy to be in the resort. Anything we asked for was provided in a timely fashion and we were offered more wherever we went. The working personnel there were truly brilliant and very welcoming.
FOOD: We were there on half-board and enjoyed our breakfasts. My toddler had enough options that I did not have to worry about how much he ate. There was an omelet station which was brilliant and were the cakes stand and fruits stands. Coffee/Tea facilities were brilliant (none in your room). We ate in the other restaurants in the hotel for lunch. We took in-room service a couple of times. It was lovely to sit on the balcony and enjoy lunch while looking out to the ocean. Alcohol is expensive but it is Egypt. We stuck to cocktails and beers as the wine seemed overly priced. The variety was not brilliant but there were enough restaurant with varying speciality that we did not tire over the week. Two weeks might have pushed it. What was made was made well. The water from the tap is not safe to drink but the ice and food are prepared with safe treated water. We did not get any issues. Other hotel guests claimed to have had problems after visiting a nearby hotel for lunch. We did not so can't comment on it.
COPING WITH PRESSURE: Our flight back was delayed by 26 hours due to a technical issue. Longwoods sent us back to the Hyatt along with guests from other hotels for the night. The hotel would not have had more than a couple of hours at most to prepare for the onslaught of people (I might be wrong). When we arrived, they had opened up vacant rooms, made dinner and arranged for the smooth check in process. The queue was longer but it was still efficiently handled. We got a hotel garden view room on the ground floor in C block. It was not as nice as the seaview room but it was free. Also there was more mosquitoes in them probably because it was not high enough. In any case, I would simply close the windows and doors at night. I don't think I was ever that happy to not make it back on my flight home! We spent the extra free day (accommodation and food was free) soaking up more relaxation and sampling more of the beach bar. By this time, my toddler knew how to go, climb up a bar stool, ask for an apple juice and charm a free packet of crisp from the lovely staff personnel.
I would most certainly go back again!
Sea view top floor rooms have lovely views and I liked the dome on the ceiling. This is a resort in...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC