Stayed with my best friend and my 7year old daughter,
Was slightly scared being all female but my word we had nothing to worry about, the food was fantastic with lots to choose from but the best part of this hotel was the service. Nothing was too much trouble at all we felt like royalty. The pool was busy with Egyptians also but even when one made us uncomfortable the management were so efficient dealing with it immediately., if you go to Egypt please also do the snorkelling cruise it's breathtaking my 7 year old was in her element,

stayed here (group of 4 girls) at the end of august for 2 weeks. by the 3rd day we were all violently ill off the food and were so for the rest of the holiday (as were many others at the hotel). Had to cancel trips we had booked due to this, and spent most of our money on antibiotics from the pharmacy (where no one understood English).

Major language barrier with the staff and they did not know what a cocktail was, you could not get vodka or orange juice, (just gin and a horrible pineapple flavored syrup). we were also locked in the reception lobby one night and told we would not be let out until we gave the staff a kiss. Also the staff in the buffet area would not serve us unless we tipped them. Toilet was right next to buffet as well.

The pool area was full of Russians who were rude, and one spat at me whilst walking past.
Apart from this the pool area was very nice with lots of sunbeds and the weather was great the whole time.

Rooms were very nice and clean which was a good job as we spent most of our time in there due to illness!!!

We stayed here for two weeks at the end of November/beginning of December with Thomson in the newer Jasmine Part.

Transfer takes about 20-30 minutes from the airport. On arrival at the hotel we were offered a welcome drink and asked to fill in a registration form, take your own pen as there wasn’t any spare. We were taken to our room by a porter who then waited to be tipped.

The room itself was basic with no tea, coffee making facilities or a full length mirror. The bathroom was really dated and had the oldest hairdryer I’ve ever seen, girls take your own the handle got to hot to hold before my hair was dry. When booking and again before we arrived we asked for a room which wasn’t on the ground floor, we were given a ground floor room. Another couple asked for a ground floor room and they were given a first floor room, so don’t expect to get what you ask for. The cleaners did do a good job at keeping it clean though.

The all inclusive could be better, the main hotel bar in reception refuse to give you bottled water even at 1055 as all inclusive doesn’t start till 1100. The staff at this bar are also the most unhappy people I have ever come across in hotels abroad. They take your empty cups away but never ask if you would like another drink, they also have 4 people standing behind the bar but when you ask for a drink, only one person actually serves so you have to wait for him to finish serving while the others stand there chatting. The drinks are served in the tiniest cups, but if you take your own plastic cup they’ll fill it up for you.

We started by eating in the main Jasmine restaurant, but started missing meals as there was a lack of tables, you often had to sit with others on the same table, wait for the table to be re-laid and ask twice for a drink. We tried the other restaurant under reception and found this far better. It was a lot quieter with plenty of empty tables and the waiters had your drinks waiting for you. The food was average for all inclusive, repetitive after two weeks and lacking taste slightly. We tried the Italian restaurant and it wasn’t all that, there was one person with a whole restaurant full. Everyone was booked in for 1900 which didn’t help. The food lacked flavour too.

The pools were freezing and sunbeds were taken at 0700 by guests who then turned up at 0930, nothing was done to police this. The pool bars were open daily with drinks and snacks available, although it always seemed to take ages too be served.

The beach the hotel uses is The Gaffey Beach Resort which takes less than 5 minutes to walk to, although this is 5 minutes that you will get hassled by the locals wanting you to buy things too! The beach itself is nice, and the food is good value for money although drinks are a little expensive, but we always took bottles of water from the hotel. You need to get vouchers from reception to use the beach, but your hotel towel cards allow you to get towels from the beach so you don't have to carry them.

As soon as you walk out of the hotel onto the road every taxi stops but a firm no usually does the trick. If you wonder to Naama Bay expect a lot of hassle, everyone wants to talk to you, wants to know where you are from etc. We found the best way to see Naama Bay was the Friday Feeling trip which cost £10.00 each and took you to 4 bars, as we were in a big group we weren’t hassled and the shops were still open. We also went to Soho Square which also cost £10.00 each. If you are going here, they have a dress code for the restaurants so you’ll need to dress up a little. There’s also an Ice Bar which you get vouchers for, it’s worth a visit just to say you’ve been.

Overall the hotel was just average, I couldn’t find anything that made it stand out. I wouldn’t return as I found Sharm an in your face resort where the men try to hard and just come across as sleazy.

We have just come back from staying at this hotel and as it was our first stay in Egypt we were not sure what to expect we had heard conflicting stories.
The hotel was brilliant i can only say good things about all of it, the food and especially the restaurant manager and staff could not be faulted. There was a wide variety of food and it was so clean and there was at least one dish for each sitting that was cooked fresh to order, having an omelette of your choice every morning was lovely. Also snacks through the day were not left out all day but freshly made to order. Although i am sure the service would have been fine tipping the staff seemed to make things even better the cleaner did wonders with our towels turning them into all sorts of animals and flowers. We didn't suffer any kind of sickness at all which we expected as everyone we spoke to that has been to Egypt said to expect it and i am sure it is because of the high standards of cleanliness of the hotel. Would have no hesitation in returning to this hotel