Let me lay it down: the location is great. it really is pretty close to everything and a few minutes drive to Naama Bay... But, they don't offer busses to Naama Bay, so you end up having to pay a butt-load to take a cab when all of the other hotels and resorts around you have free shuttle services to Naama Bay, the Old Market, and many other famous attractions. Also, every other resort around offers you free entrance to a variety of beaches, some sandy, some coral, and it's up to you to choose where you wanna go each day but with Grand Sharm, you have access to one crappy coral beach and the shuttle services to it are iffy! Moreover, the help desk are pretty useless! they treat you kindly and say they'll do whatever you request but we had to ask for the same thing for 3 consecutive days for them to take action! over and above, the cleanness of the resort could NOT be WORSE! cockroaches EVERYWHERE, insects all over the place, terrible smell in every suit and so on!
seriously, I'd only recommend this place to my worst enemies. look up any other place... just don't go here.

I would just like to mention a few staff names that were extremely helpful to us first Mohammed the bell captain was one of the most polite and very helpful to us, also Mohammed Sadd the assistant manager,also a good few staff in the restaurants I would like to mention Hussain nothing was to much trouble.
I would go back tomorrow a good selection of little shops also in the hotel we spent a lot of time in the picture shop with Ali and abdullah if you require a portrait picture of a family member or even a pet go on and see them I had a hand painted picture of my dog done was brilliant and painted in two days from a picture from my I phone.
Loved every minute of my holiday will go back

I wish I had taken advice and not read the views of others before I went to this resort however curiosity gets the better of you and read you do.
on arrival at this resort you will think "this looks ok" dont be fooled by first impressions folks... I am not a moaner and I usually make the most of where ever I go on holiday but this resort just does not make the grade. supposed to be 4* and barely makes 2*. The whole place is in a poor state of disrepair and would take many many thousands of pounds to bring up to 2* level. the accomodation is disgusting and never cleaned properly. Stained towels, smelly bedding and pillows, bare wiring in the rooms wher the lamps are conected to the walls. supposed to be all inclusive ha ha !! take plenty of wonga if you are staying here as the food sucks. 4 meal choices:- Grilled chicken, Fried chicken, chicken curry and steak that would be better on the sole of my shoes for lunch and dinner every day eventually managed to get a pizza after 3 days but was not worth waiting for. my honest advice would be to avoid this at all costs and pay a little more and book into an hotel not a resort as the hotels are of a much higher standard. very little to do in this area better staying in namma bay. if you do not take my advice and book this resort beware of the little poisoned gnome who has the perfume shop near the restaurant give him a wide bearth as he is a con man whom will try to pressure you into buying crap at excessively inflated prices......... the only decent thing in this resort are the junior staff, Bob the pool attendant is great as are Aymen and Aswan the bar men/waiters they are excellent and try very hard to look after you with the limited resources they have !!!! thats about it folks believe me or not its your choice and GOOD LUCK you will need it

Thought we would give this hotel a chance as previous reviews in other properties have been incorrect. Spent one night there when we had booked for 15. No real all inclusive services available due to small no of guests - approx 20. If you value your sanity stay away from this hotel.
NB My husband and I are not too difficult to please, but had to fork out in excess of £250 to move to alternative accomodation.