I have been in this - what called 4 stars resort - from 26 to 30 August 2010 with a travel agent in Fayoum and Cairo ( Mohsen Travel) .... Firstly when we entered the hotel we had a very bad impression from the poor reception and past group opinion who complained about the bad food that made us very angry and talk to the manger to cancel our reservation .... but they ask us to try by ourselves and judge .... we stayed and honestly they treat us kindly trying to satisfy us espicially Mr Ismail and Ali in the restaurant and Ramy on the pool's bar , they all were very kind except the man responsible for towels who called Talat, he was very aggressive and impolite with both Egyptians and Foreigners
Finally after we finished vacancy on return we had about 7 cases of vomiting 3 of them ( a man, a young woman and 4 years Child ) was so severe that they had to entered the nearest hospital ( Abu Redes Hospital) and had their intense treatment ..... we are waiting for the results of laboratory till now
We had the worst vacancy in our lives
I advice any one prepare to go to this hotel to think again and choose any one except it

As the previous reviewer stated, we were also nervous about coming to this hotel but the good points far outweigh what others are moaning about!
We are a family of mum, dad and five young adults (age 17-23). We were offered a spacious villa with two bedrooms, two bathrooms, kitchen and lounge and two other separate twin bed rooms. You do have to remind the cleaners to replace the shower gels and toilet roll but it really is not a problem and giving a small tip will always help. The food in the restaurant was plentiful with different soups and main courses every mealtime. There is also a pasta bar. The waiters regularly come round to see if you want drinks but you can help yourself to water and fruit juice.
We were disappointed with the Beach Restaurant which we booked for lunch one day. The choice of food was very limited and not that appetising.
The majority of guests at the hotel were Italian, then Russian/Polish and we were one of three British families staying there but again we did not find this a problem at all.
The swimming pool area is very spacious and there was no problem with sunbeds and parasols. In fact, the pool guy set up our 7 beds, towels and parasols every day and we were happy to tip him at the end of the week.
There is a walk to the beach down steps and through a tunnel or down a road but it is not a problem. Definitely take snorkellling gear with you.
The hotel evening entertainment is limited and finishes by 11 p.m. It is cheaper to get a taxi just outside the hotel (there is always one waiting around) rather than get the hotel to arrange one. We took a taxi to Naama Bay which is full of bars, restaurants and shops/market type stalls. We prefered Soho Square (much nearer) which doesn't have the hassle of the shopkeepers. There are many restaurants (Thai, Chinese, Indian etc) and men are expected to wear long trousers and shoes (my husband had to change his flip flops for a pair of canvas shoes provided by the restaurant). There is an Ice Bar, Vodka Bar, English Pub, open air bar with live music.
We also went Go-Kart Racing one evening and had the track to ourselves - good fun.
We also went on an organised tour called Supper and Stars where you are taken to a Bedouin Village for dinner, and then shown stars through a powerful telescope (we saw Venus, Saturn, and many others) the guide was very informative.
All the staff were very friendly and in all we had a good holiday.

Reading the reviews on here I was very nervous about our late booking and fully expected it to be awful. This was our first holiday as a couple and we wanted a relaxing peaceful break some where hot. We def got it. The hotel was lovely fridge in the room for water and a lovely big balcony. The bed was king size and very comfortable. The food was good ok no english breakfast but thats because your in Egypt!! Was lovely omlettes, pancakes and a good selection of pastries for breakfast including bread for toast. Yes the food was not English and if you are expecting it to be you will be disappointed but we had plenty to eat and if you dont like the local dishes was always pasta. I can honestly say I thoroughly enjoyed every meal and def put weight on!! The waiter in the rest was a star and by two new where we wanted to sit and what we drank and kept the drinks coming. Also guy in pool bar fantastic and cant do enough for you. There was no rush for sunbeds very few children and the private beach was fantastic. Dont forget your snorkel as the fish and coral just off the jetty are amazing. The weather was fantastic from sunrise to sunset every day 40 degrees in shade though the temp in the hotel was just perfect I never felt too warm or too cold. Every night you could collect a bottle of water from the bar before bed so you had a drink in your room. I would recommend this hotel also the camel trip to the bediun camp was fantastic a must if you go.
Ignore the bad reviews go and make your own mind up but for a child free break in the sun it was perfect.

The food at this hotel was absolutely indescribable.
Breakfast - cereal was like polystyrene and the milk was watery powdered milk which tasted disgusting. I tried to cut some bread one morning but it was so hard I had to throw it away and when I opened a small butter, it was rancid. The smell was awful. Scrambled egg was just slop and there was usually vegetables left over from the night before. There was also a 'salad bar' and I watched the same bowl of lettuce gradually turn from green to brown over a few days. Everything looked dried up. You could actually smell rotten veg if you stood there for long enough. The only thing worth having at breakfast was omlette, but the cooked needed to be told to cook it for long enough otherwise it would always be sloppy inside.

As for lunch, I eventually gave up. It was not worth the 'long' trek from the beach to the restaurant to pick at the abysmal offerings.

Evening meals were just as bad. If you ordered wine, you got a small wine glass filled by only a third. If you wanted another one you waited for ages for a waiter to serve you again. We eventually started eating out in the evenings at the Baron REsort next door. This was very nice but obviously you pay.

There was building work going on inside the restaurant the whole time we were there.

This is the only time I have been on holiday and lost weight!

Getting to the beach was down a steep set of steps. the first two days we walked back up at the end of the day. On the third day we noticed a man in a buggy just sitting around near back of the toilets. Apparently he was there to give a lift to anyone who needed it, if you asked. This was not advertised.

Forget about all inclusive at this hotel. They do not know what it means.

Entertainment was non-existent and it was a fair taxi ride to Naama Bay.

Extremely disappointing holiday.

Only good things - weather, plenty of sun loungers, peacefulness.

I awoke one night at about 3am very very thirsty. My partner went to reception to ask for some water but was told there was none available. My partner lost his temper as this was such a basic requirement. The receptionist made a call to the restaurant and told my partner someone would be waiting for him with some water. When he went to collect it, a night porter gave him a small bottle then asked for money. My partner said he wanted two bottles of water and forget about the money or else. This was an absolutely apalling situation to be in, on holiday!

You have now been warned.