Just spent a great two weeks (5th - 19th Jan 2012) at the Ghazala Gardens. From arrival to departure the staff were excellent.
With the added bonus with using the facilities at the Ghazala Beach Hotel it made for a great experience. We have never seen a hotel kept so clean, they seem to be at it 24/7!
Being a predominantly Eureopean guest hotel approx. 65% it was great to have a guest relation team who represented all nationalities. They had Bianca & new Duty Manager Martin (mostly for the Europeans) who could also speak excellent English. They were fab!
For UK guests, it was Vikki she was excellent, nothing was too much for her. All our querries were answered immediately or requests in 1hour or so. Keep up the good work!
Regarding food, the hotel had an abundance of restaurants including al carte which you could also use on the All inclusive. They even had a bar & buffet restaurant at the Ghazala Beach Hotel for lunch and daytime drinks.
My wife who is a vegetarian was also told at anytime she couldnt find a hot dish etc that she only had to tell the matera-dee and they would make something suitable for her. We did this on two occasions and she was served very quickly and told "its our pleasure to serve you" EXCELLENT!
Propably, if they had a hot vegetarian corner then this could do away with this very small problem.
We have now stayed at 5 Red Sea Hotels in Egypt but we think this is the best yet, i.e. food, staff, location & not forgetting the Bar staff - thanks to Mohammond & Mustafa!
Minor points are that some areas of the hotel are a bit tired but this is soon forgotten when you see the wonderful hotel grounds especially when they are lit up at night.
We have already seen prices for next January from our Travel Agent and cant wait to go back.
Thanks & Best Wishes

Ray & Myra Chalmers
Aberdeen, Scotland

This is our second visit to the Ghazala Gardens and we were not disappointed. Some of the rooms are a bit tired but you have to appreciate that things are still in a turmoil since the revolution and everyone seems reluctant to spend any money until this is resolved so I think you just have to accept this and put it to one side. Our room had a lovely pool view and was very comfortable with the balcony getting the sun around 3 in the afternoon until it went down at 5 o'clock. January is a lovely time to get away on holiday and the weather was excellent as the temperature was perfect to allow you to lie in the sun all day, it was chilly at night but a fleece was enough to keep out the cold. One thing that the hotel had improved upon since our last visit was that the all inclusive package now allowed use of the Al La Carte restaurants, the Italian restaurant in our opinion was the best, the Brazil was also excellent and the weakest was probably the Mexican although it was still very good. The buffet restaurants are very good too, the standard of food overall was excellent and this combined with the hotel location, and cleanliness makes this a fabulous place to stay in Naama Bay. We will definitely be going back!!

Perfect hotel for a Winter sun holiday - an oasis of calm..
We ate "a la carte" every evening - no extra charge for drinks or food (unless you wanted lobster!) Food in hotel generally was healthy, good variety, tasty.
Staff are exceedingly friendly and helpful. Atmosphere was calm, relaxed and happy.
The beautiful complex is built around a river of individual swimming pools, bridges and islands - many dozens of palm trees and lush vegetation - very appealing to the eye.
No hassle of any kind to do or buy anything.
The beach was a pleasant walk just over the road, plenty of sunbeds and the beach bar there offered as many free drinks as you wished.
Tropical fish swam around your feet as you paddled and you can snorkel straight off the beach to amazing reefs teaming with fish and turtles.

we stayed in this hotel the 1st week of dec 2011. it is in an ideal location just across the road from naama bay which is the main resort in sharm. the hotel was lovely so were the staff. we did find it a bit confusing at 1st though to find our room, we had to walk from the main lobby past the bar, past another out door bar & restaurant, then another restaurant and over a little bridge but we managed to suss it out after a day or so! there are 3 al la carte restaurants which you need to pre-book, 1 italian, 1 brazilian, 1 mexican. the italian was lovely, the brazilian i think would be best to google the menu before you book as we didnt have a clue wot we were eatin and had to send our 1st starters back of raw beef eeww which they were happy to exchange for another starter peanut butter soup which was tasty, we didnt go to the mexican so couldnt comment. it was easy to book trips with the rep in the hotel, we went quad biking in the desert which was fun, we also visited an area called soho square which was like a posh version of naama bay, we went to an ice-bar which was made purely of ice, we went bowling, there was an ice-rink there and outside entertainment, the best part of soho square was there were no hagglers!! the food was plentifull and tasty and we did not get an upset stomach. rooms were cleaned daily and received beach towels daily. there is a casino right next to the hotel. i had the best body massage ever in the sister hotel across the road, with an all over body scrub, it cost about £50 for the body scrub, followed by all over scrub in a steamroom, hand & foot massage & all over aromatherapy massage. all in all a lovely holiday, would go back to this hotel again if we decided to go back to egypt.