having stayed at sensatori in january 12 myself and partner didnt know what to expect after reading other reviews, we stayed in block a with a whirlpool on balcony, the serive at the hotel is excellent, the food in all restaurants was excellent we especialy liked the tiran, we would recommend the hotel and block a with sea views

It is not give star the rooms were dirty not cleaned properly toilet broke three times had no hot water for two days ... Had a swim up room not swim up if you have to go into your room to get into the pool to get out very misleading considering it just be refurbished mastics round the bath all pelted away and mouldy the bathroom shabby tiles on the floor cracked and bathroom door wouldn't close ... Swimming pool the tile Lino all peeled away just generally run down ... The main restraint very poor didn't get offered a drink and when you did you only got one we sat there and ate three courses swinging water out of a bottle just to see of the waiters bothered offering us a drink ... They didn't a load of crap the food very poor and cold they made stuff like potatoe pie .. Which was mashed potatoe with pastry on top disgusting ... Cutlery dirty got given a glass of wine that had cork floating init and I complained they tipped it away and poured me a drink from the bottle ... Beware of your young bars very biased they ignore you for older people ... They made some cocktails he forgot what they were so put a straw in to try one but after instead of chucking it away put it in another cocktail and tried another one very hygienic ... I was Ill for three days was in bed because food not refrigerated in main restraunt ... The al carte restraunts very nice why can't they make food to that level in the main fountain view ??? We were there for ten days and managed to get into only two al cartes poor booking service ... We are not snobby but for the money it was terrible been to Egypt before and stayed in blue bay reef oasis and it's brilliant compared to this ... Not very secure conplex it's in between about ten others in a long stretch do not recommended came home disappointed and not wanting to return to eygpt staff were ride always on phones and chewing gum
And ignored the customers !!!!

Arrived at Hotel to find we had 2 double bedrooms when we had booked 2 twin rooms. Four days later we moved to new rooms 1 double room & 1 twin room we were given. Had to wait until the double bed was changed again. Love my friend but not to sleep with.!!!!!!!! Sea view was lovely from this room as the first one overlooked a building site. Room comfortable & clean but balcony is very exposed. Buffet Restaurant poor, food is not hot, no wonder there are tummy problems. Italian was my favourite I could have eaten there every night. Booking system is a nightmare having to queue everyday. No problem getting sun loungers on the beach or around the pool. Staff everywhere you go are very friendly & we have had some great laughs with them. If anyone gets bored walk to the shops & be entertained by the shopkeepers.!!!

Opinions on this Hotel are clearly divided so is it a Hit or a Miss?

Well for us the Hotel is a Hit and we had a good relaxing holiday. However for quite a few people we spoke to it was a complete Miss. So how can opinions be so devided.

We booked a swim up room with a sea view and it was great. There were faults resulting from poor workmanship but these were never going to spoil our holiday. Not all rooms generate such a positive view however. I don't think I've ever heard so many people grumbling about their room and requesting a change.

The restaurant booking system also promotes much discussion. People we spoke too claimed to have queued every day and not got a single booking. This was not our experience. We queued our first time and booked the Italian restaurant. We never queued again and went after lunch and managed to book all the restaurants we wanted to (we didn't go to the Stone Grill). We enjoyed the food in each restaurant but witnessed people complaining and sending food back in each one.

We found the buffet restaurant to be a disappointment. There is in my opinion a limited range of food available and the quality is not consistent. We relied on the 'cook to order' stations on more than one occasion.

My wife did pick up a stomach bug as did quite a few other people. The Hotels clinic treated several people for free although we were never told this at the time and were directed by reception staff to buy medicine from a Chemist in the Hotel next door.

What I did love about staying at this Hotel is that the entertainment staff only entertain those that want to be entertained. There was no loud booming music at the main pool, I wasn't nagged to play games, I wasn't treated to buffoons trying to drum up an audience for the nightly show and no one tried to sell me a Henna tattoo or a massage. I was delighted to receive a cooling drink of my choice from the very attentive pool side staff on a regular basis (with no pressure to tip).

I guess there is some risk in booking this Hotel given that so many people report on here that their experience was a complete MISS. I guess we were lucky to avoid the horrors they faced and in our experience the Hotel is a HIT.