Arrived at Hotel to find we had 2 double bedrooms when we had booked 2 twin rooms. Four days later we moved to new rooms 1 double room & 1 twin room we were given. Had to wait until the double bed was changed again. Love my friend but not to sleep with.!!!!!!!! Sea view was lovely from this room as the first one overlooked a building site. Room comfortable & clean but balcony is very exposed. Buffet Restaurant poor, food is not hot, no wonder there are tummy problems. Italian was my favourite I could have eaten there every night. Booking system is a nightmare having to queue everyday. No problem getting sun loungers on the beach or around the pool. Staff everywhere you go are very friendly & we have had some great laughs with them. If anyone gets bored walk to the shops & be entertained by the shopkeepers.!!!

Opinions on this Hotel are clearly divided so is it a Hit or a Miss?

Well for us the Hotel is a Hit and we had a good relaxing holiday. However for quite a few people we spoke to it was a complete Miss. So how can opinions be so devided.

We booked a swim up room with a sea view and it was great. There were faults resulting from poor workmanship but these were never going to spoil our holiday. Not all rooms generate such a positive view however. I don't think I've ever heard so many people grumbling about their room and requesting a change.

The restaurant booking system also promotes much discussion. People we spoke too claimed to have queued every day and not got a single booking. This was not our experience. We queued our first time and booked the Italian restaurant. We never queued again and went after lunch and managed to book all the restaurants we wanted to (we didn't go to the Stone Grill). We enjoyed the food in each restaurant but witnessed people complaining and sending food back in each one.

We found the buffet restaurant to be a disappointment. There is in my opinion a limited range of food available and the quality is not consistent. We relied on the 'cook to order' stations on more than one occasion.

My wife did pick up a stomach bug as did quite a few other people. The Hotels clinic treated several people for free although we were never told this at the time and were directed by reception staff to buy medicine from a Chemist in the Hotel next door.

What I did love about staying at this Hotel is that the entertainment staff only entertain those that want to be entertained. There was no loud booming music at the main pool, I wasn't nagged to play games, I wasn't treated to buffoons trying to drum up an audience for the nightly show and no one tried to sell me a Henna tattoo or a massage. I was delighted to receive a cooling drink of my choice from the very attentive pool side staff on a regular basis (with no pressure to tip).

I guess there is some risk in booking this Hotel given that so many people report on here that their experience was a complete MISS. I guess we were lucky to avoid the horrors they faced and in our experience the Hotel is a HIT.

Just returned home from a two week break at this hotel. Had a swim up room with sea view absolutely suberb.We were near to the Tiran beach resturant where 18 year old Ahmed worked, he would bring us drinks up to the swim up pool outside our room, we had to swim out to get them them but it was a great service with a smile. The food in the main resturant was ok but very repetitive and definitely not 5* more 3 or 4. We only tried three of the other five resturants the Italian was great the food was 5* and have no complaints at all. The American beach resturant again was very good with a good selection of food and great service.The Merhaba resturant which is supposed to be an Asian resturant was more Mediteranian than Asian and I personally did not find the food very good.
The entertainment in the theatre was of good standard and better than I would have expected. The piano bar is the place to be in the evening before and after the show in the theatre. The bar service was exceptional, especially one of the waiters Khaled Nour who would always ask if we required another drink as soon as our glasses were empty. He must have had eyes in the back of his head. He was alway happy and very funny a credit to the hotel. The pianist Tom Beech was very good and he would quite often be accompanied by performers from the shows to give good a nights entertainment.
The evenings could get quite cold especiallly if you go on any trips into the desert so I would suggest you take something warm as well as shorts and t shirts.
You get a much better exchange rate in the hotel when we went I got 8.0 egyption pound to one english pound at the Thompsons shop in the UK. I could have got anything from 9.0 to 10 egyption pounds to one english pounds at the hotel or in the shops aroung the hotel.
In all this was a great hotel and we are definitely thinking of returning same time next year.
Hope this has been of some help to you.

2 adults and active toddler. Chose Sensatori as it was a luxary hotel with good facilities for Kids. The hotel has everything you need but some things definately need tweeking. Childrens pool (pirate ship pool and paddling pool in main area) were absolutely freezing and nobody used them. The restaurant served lunch from 12.30pm which I think is too late for young children. Should be open from 12pm, all a la carte restaurants didn't open until 1pm so didn't get to use any of them. The snack pool bars at main and family pool stopped serving food and drink at 4pm. My son has his tea at 5pm and there was nowhere to get him any food. restaurants opened at 6.30pm which was too late for him.

Staff would still knock on the door and press buzzer when 'do not disturb' sign was put out. This happened most days.

Free Wifi should be available in all rooms.

Access to the pool area from our room was difficult, had to get 2 lifts, walk through piano bar, lobby area, reception and the cocktail bar then get a lift just to get to the ground floor. There should be a lift from all floors down to ground level.

Hotel room was excellent, we upgraded to the Suite which was worth every penny. The swim up rooms and standard rooms have tiny balcony areas that are fully open.

In a nut shell, suggestions I would make for the hotel to be improved:
More suitable Restaurant opening times
At least 1 bar should be open all day serving drinks and snacks
Swimming pools for children should be warmer as they are not being used
Free Wifi in the rooms
Better quality food served in restaurant and not so repetative, it is not 5* quality and could be much better.