2 adults and active toddler. Chose Sensatori as it was a luxary hotel with good facilities for Kids. The hotel has everything you need but some things definately need tweeking. Childrens pool (pirate ship pool and paddling pool in main area) were absolutely freezing and nobody used them. The restaurant served lunch from 12.30pm which I think is too late for young children. Should be open from 12pm, all a la carte restaurants didn't open until 1pm so didn't get to use any of them. The snack pool bars at main and family pool stopped serving food and drink at 4pm. My son has his tea at 5pm and there was nowhere to get him any food. restaurants opened at 6.30pm which was too late for him.
Staff would still knock on the door and press buzzer when 'do not disturb' sign was put out. This happened most days.
Free Wifi should be available in all rooms.
Access to the pool area from our room was difficult, had to get 2 lifts, walk through piano bar, lobby area, reception and the cocktail bar then get a lift just to get to the ground floor. There should be a lift from all floors down to ground level.
Hotel room was excellent, we upgraded to the Suite which was worth every penny. The swim up rooms and standard rooms have tiny balcony areas that are fully open.
In a nut shell, suggestions I would make for the hotel to be improved:
More suitable Restaurant opening times
At least 1 bar should be open all day serving drinks and snacks
Swimming pools for children should be warmer as they are not being used
Free Wifi in the rooms
Better quality food served in restaurant and not so repetative, it is not 5* quality and could be much better.
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