Stayed for a 5 night short break with a friend from 26th - 31st Jan. Lovely hotel, welcoming and extremely helpful staff. We asked for an upgrade to a sea view room and were taken to see 3 different rooms for us to chose. It was well worth the extra to get the larger sea view room. The room and bathroom were spotless and like many other people have mentioned, some of the furniture ect is a little tired but the beds were very comfortable.
We tried out all of the relaxing areas and had no problems getting a sunbed either by the pools or down at the beach. Again, all of the areas were spotlessly clean and the staff at the various bars were very polite and helpful.
We were on an all inclusive package which was amazing value for money and even managed 2 a la carte meals as the hotel was not completely full. The food was plentiful and there was a very good choice. The cocktails were good and we found we could drink a fair few of them as the various Eyptian vodka, gin, rum ect were not that strong. We also sampled the red, white and rose wines which were pretty good.
All in all a great get away, for very little money, extremely good value.
The only one downside was Naama bay, we decided to take the shuttle bus there one evening to have a look around. Not a good idea for 2 ladies without our husbands and both blonde! We were hassled beyond belief and took refuge in a bar which was full of Brits until out shuttle bus arrived to take us back to the hotel. I would also add that there were a large amount of Russians/Eastern Europeans at the hotel who we found to be rude and arrogant, their attitude to the staff was just awful.
I would highly recommend this hotel to anyone whether, couple, family or friends. Special thanks to Shaby on Reception, Ramez, Raul and too many others that made our stay so great

We stayed at the Hilton Waterfalls Resort for one night, hoping to spoil ourselves on the last night of our holiday.

At the check-in, there was a long queue, and the counter for HHonors members was not even staffed. When it was finally our turn, we asked explicitely for a quiet room, away from entertainment and animation areas.

When we arrived at the room, we found that it was directly overlooking the pool area (with music and animation). We phoned reception and asked for another room, and we mentioned specifically the rooms with 3000s numbers, which are on the other side, away from the pool area.

After waiting for some time, we were given a new room, and it was - believe it or not - AGAIN overlooking the pool area, just one row further back.

When we phoned reception again, they did not respond in a professional and polite manner, and we overheard them saying rudely to each other "she does not like this one either" ...

After waiting again, we were given another room, which was still in the same area, but at least far enough from the pool area so that the noise was only slightly audible in the background.

We figured out that the quiet rooms on the other side - which we had been asking for - are standard rooms, and since we had already paid for a Deluxe room, the hotel probably did not want to give us a room on the other side, as they would have had to refund the difference in price ...

We were quite happy with the room, and hoped to enjoy the rest of our stay ...

Unfortunately, when we came home at night after a nice dinner in town, we discovered that our room was next to the amphitheatre, where a show with loud music was taking place that you could hear even with all windows closed.

As our experience with the reception was not exactly pleasant and as we were tired and did not feel like moving rooms again, we just put up with the noise and decided never to visit this resort again.

I apologise in advance for the very late review. We stayed here July 2011. The holiday from start to finish was fanatstic! Beautiful welcome from our transfer in to the hotel, greeted with cocktails and treated like royalty (felt like this alot on this holiday) Shown to our room (we didn't upgrade and weren't asked to so didn't bother) room was very spacious and lovely ground floor, down by the beach, a bit of a walk to restaurants but it is such a big complex it's just one of those things. The hotel has a lift whats runs from the beach right up to the lobby/restaurants so that is great, such a bonus. We arrived late at night after evening meal but were shown to a bar what was still serving food. All restaurants were great, food was always hot, fresh and lots of choice. Me and hubby had a try of everything. All waiters and waitresses were so polite and couldn't do enough for you. Restaurants had themes too which was a nice change if you were there longer than a week (we were there for 10 nights) You can also book the three other restaurants at reception. We tried these and they were fab. The shish (if i remember right) was nice, you sat on the floor but we found it very hot so we literally ate our meal and went back in to the lobby bar. Coffees in the lobby bar are lovely too. Beach was amazing and you can go snorkelling of the jetty, so many fish it is out of this world. We didn't sunbathe by the beach because we found it too hot at the time of year we went. We went to the adults only pool at the top of the hotel, lovely and relaxing, you have to get there early though to get a sun bed. It was my birthday whilst i was there, my hubby emailed them to let them know and they did not forget. I had a cake delivered to my room which was lovely and such a good touch. Room service is available but at a extra cost, still really cheap and lovely food. We went on one trip, the quad bikes sunrise, you are up mega early but worth the experience definatley! Think it was about £20 each, there was no one else with us so it was like a private tour. On my birthday night we payed extra and had a meal on the beach private, lit by cande light, own personal waiter and superb menu. All amazing, just wished we had booked it a bit earlier so it wasnt too dark. Taxi it to Naama Bay but make sure you agree a price before you get in, we went a few times and one time the taxi driver agreed the price then half way back to are hotel he started to say a different amount, we just told him no, handed him the note and got out (thankfully at our hotel and not on the side road) There is entertainment at the hotel but didn't really see any as we were often in the bar/restaurant/Naama Bay. Activities in the day too. Also spa treatments, a man comes around the pool and talks to you, this wasn't a problem he was very friendly.
I hope i have shared enough information with you for you to want to go to this hotel, it truely is such a nice hotel and i would love to go back. If i ever revisited Egypt i would definatley not go to any other hotel than this one. Thanks Kelly.

We rested at the hotel from January 29 to February 5
Overall - very pleased. The area, service, facilities, staff are excellent!
The program, honestly says, not very intense, but perhaps this is due to the fact that it was not popular time for restening in egypt. also there were few turists. But despite of it, we want to say that the animators are great! Always friendly, responsive, smiling, very sociable!
Thanks! They tried to do everything to make us happy and pleasant.Good luck for Albina, Anny, Yana, Airat, DJ Kash))