No doughy that the staff of this hotel is doing its best, where its part can be of help. The problems there are related to the mentality of owners. Where the hotel is full of guests all over the year, the owners are investing the minimum to improve the hotel situation.

- Bungalows are in need of serious improvement, including the need for changing the air-conditioners to give the guests a chance to sleep, instead of the disturbing existing ones.

- Sanitary sewers are in need of serious work to prevent completely the bad smell, which contradicts the beauty of the place and the travel goals the guests are looking for.

- The products used in cooking, in particular meet and fish are of the lowest quality. Among others, the guests have got a chance to see whole fishes in front of the barbecue. It was a chock to them to see fishes of frozen origins! This gave them to wonder: how a hotel on the sea shore can use such product in providing the so-called 'All Inclusive'. Here to remark that no one had asked the barbecue-man to grill a fish for him or her. We do hope that this message had been received by the hotel owners.

This is part of the problems of 'All Inclusive'-program for most of the Egyptian Hotels, and these hotels must learn that in the long run this can effect negatively on the tourism in Egypt.

In general there is a need to understand tourism industry better. Maintenance is in fact the real investment: To get money more, you also need to spend money more. Also Egyptians have to work more to keep the treasures of the Red Sea, among others throwing rubbish to the sea must be stopped completely. Egypt and all of its treasures are important to everybody and every culture and not only Egypt and Egyptians.

The only thing I liked about the hotel was the beach. I didn't like loud music echoeing from kid's club. Majority of residents were German, so no entertainment for you in the evenings if you don't speak German. Though entertainment was lame.
I had a few arguments with the staff. If you are German or EU citizen you get a much better service than russians get. I guess that's Russians' fault too as they let the hotel staff treat them like that. I was treated real bad when I wanted to make a complaint, but once i told them that I hold two passports and one of them is EU one their attitude changed dramatically.
I wont be coming back for sure.

I'm hoping that I can write a fair review that clears up any confusion with the reviews that I've read about this place. Firstly, it is resort for german tourists with some russians. We were only the 2nd english speakers there in a year. No english reps available at this resort. The room we were given was so small that two people couldn't really move round it at the same time. The bathroom was so small that the light was permanently on as you had to manoeuvre yourself around the sink to sit on the toilet.
A double room meant 2 single beds. We were 100 yards from the disco so we were kept up until 12.00 most nights with techno of all things.
I think they water the plants with recycled water which means that there's a smell of raw sewage that pervades the air most of the time.
In the bumf you read it says snorkeling is excellent. A lie it is a port with no snorkeling whatsoever. There is a beach with a cordoned off swimming area. But boats have killed off all the coral etc. So a boat trip you might think. The price £20 per person and we had the pleasure of being harassed sexually by the lead tour guide. He would not leave us alone for the entire day. Let's just say inappropriate touching and questioning. The reefs we saw weren't worth the money either so all in all a waste of money.
Food, anyone who has been to Egypt knows that this is a hit and miss experience unfortunately more miss than hit, But breakfasts were definitely the best meal of the day. So it was a good opportunity to stock up for the day.
People should be advised when booking their holiday that they will be going to a german resort, russian resort etc it would definitely allow people to make an informed choice. It is not that I feel the need to be surrounded by Brits but more importantly you would like to know that if there was a problem ( and there were several) that there was someone you could talk to who understood what you were saying and were able to assist you.
My advice would be avoid this place and Safaga in general if you want a good Red Sea snorkeling experience.

Nice and a relaxing hotel. Not too big so it was easy for our children to get around and find our hotel room ect. (children age: 8 and 6).
Compared to the price, we found the food fine. The quality was not 5 stars, but there was allways new things on the menu so we do not complaine.
The staff was nice too and were working were professional.
A nice week with plenty og sun and with a temperature at 30 allmost everyday.

Family from Fredericia in Denmark