This hotel is superb.
We stayed in the first week of October, using Longwood Holidays as agent. I want to write quite a lot because I think a few things will help you to make the most of this place.
1. Longwood and Monarch airlines. Longwood were very efficient and the flight timings were much better than the equivalent Virgin ones which we originally intended to book with. We arrived at Hurghada at 5pm and transfers were reasonably handled. Monarch was atrocious as always. Food, service, comfort all awful but it is only a 5 hour flight. On the return flight we were kept on the plane at Gatwick for half an hour without real explanation. A passenger was ill and medics came on board before we could leave. Perfectly reasonable but then the police came on board and escorted 4 passengers off the plane without any explanation at all. We had seen no poor behaviour but we were kept on board for another ten minutes with no announcements. We were all left to wonder if this was a security issue or drunkenness and we were never informed. Monarch doesn't seem to consider passenger info to be important. We had similar on a delayed trip to Gambia with them.
2. The Hotel. Fantastic. The site is amazing. Lovely pool and a few minutes to the beach. Real attempt to make everything perfect.Lighting at night lovely. Poolside bars and food wonderful.
3. The room. Again great. Wonderfully comfortable bed and pillows. Great bathroom and verandah. Nice views of sea and palms.
4. The food. This is an all-inclusive hotel and it truly is what it says. The main restaurant is a buffet with an amazing selection for breakfast, lunch and dinner. The food is tremendous and has a different theme each evening but after a week there is a definite feeling of deja vu. Quality superb but obviuoulsy much is the same at every meal. There are 2 other restaurants that they bill as "a la carte" and which have to be booked 24 hrs in advance. Really it is a no choice set meal at both and worth doing just for the variety. The Tower Egyptian food was great but the restaurant dark, closed and a bit depressing. The Beach Fish restaurant was a lovely venue but the food was pretty much the same as the main buffet but without the choice.Both worth booking though as the service here was fantastic.
Throughout the day different food offers in different places. Alcohol always on offer, ice cream most of the time and the pool restaurant did a fantastic lunchtime steak!
4. The Service. Quite amazing. All staff couldn't do enough. Well worth tipping the extra helpful bar staff and restaurant staff. One pound coins acceptable and useful. Room cleaners try really hard and £15 at the end of the week seemed reasonable. Also everyone at the hotel were friendly rather than subservient and seemed to like each other too. Pleasure to talk. All speak German well and most speak English too. When we sat in any public area staff were always offering us refreshments. We never waited more than a minute or two for a refill. Excellent.
5. The Guests. In our week at the hotel we heard only 2 others speaking English. Most were German or Russian. This for us was wonderful! Staff loved practising their English on us and though alcohol was free and quickly served by staff, there were no drunken English events.
6. The SOUR NOTE. The "entertainment". The only part of our holiday that we were disappointed with was the truly awful and embarrassing evening events run by the equally embarrassing "animation" team. During this day the team walked around the pool shouting trying to get people to play table football or join in water gymnastics. Most ignored them until thumping music blared across the pool as the show off animation ppl shouted out instructions. There is a limit to how long you can listen to one man shouting "one, two, three, four etc".
The evenings were spoilt by the amateurish entertainment. The courtyard was lovely in the evening. Great lighting, sparkling fountain and music either recorded or a singer or guitarist. With constant drinks and people watching very pleasant. Then at 9.15 every evening the animation team take ove. First they do the children's entertainer routine of "hallo everyone. Come on say Hallo. Not loud enough. Come on everyone shout Hallo". All the audience except for the six under seven year old kids are sitting aghast. Then every night the team announces who won the day's competitions. All the winners have to come to the front and sing "We are the Champions". It's like being at a primary school party or Butlins in the 50's.
But it is not yet over. There is an entertainment every night after this that has all the professionalism of Opportunity Knocks. A belly dancer for 3 minutes who then tries to drag everyone up to follow her in the Conga. Or an "African dance" troupe dressed as sub saharan African but who look like the waiters and who dance to a EuroPop soundtrack before bringing on a man dressed in a gorilla costume who tries to drag everyone up to do the Conga. Every entertainment seems to end in an attempt to get audience participation in the form of the Conga.
Every night lots of people got up and went as soon as the evening's "entertainment" began. The problem is that this is the only place at this time of night where you can sit outside and continue to get a drink.
Sorry to go on so much about the animation but this hotel tries so hard in every way to be sophisticated and provide quality. This embarrassment of entertainment lets it down badly.
Essentially this hotel is absolutely superb for food, environment and service but could do with being more adult in its provision of evening activity.
Recommend strongly for the value and quality of its core services.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC