We have just returned from a 1 week holiday to Mamalouk Palace on 27th jan 2012 and found the reviews we read previously to going were pretty accurate. The food was pretty typical of AI hols so we diidn`t over expect on that front as we have done plenty of AI hols. The hotel main pool was under an extensive re-furb so be warned, noisy and dusty!! The hotel grounds and rooms etc are all very clean and we especially enjoyed the private beach for sunbathing,clean and helpful towel boy. As we have read on TA about the Russians before going to Hurghada wewere not surprised to be confronted with probably the most ignorant upstarts on earth who act like they have obviously just won the lotto because of oil/gas win falls but wiil never have in a million years-check out the hoards of cheap track suits!!they all wear ha! Anyway that`s my gripe over! Back to the hotel review,we would just like to give George a mention from the lobby bar he was a great laugh and was always there to do you a fantastic cocktail!! If you want to use the gym or spa they are well worth a look at too. Just one last thing my wife found a gheko in her bed which i found hilarious but she never but don`t let that put you off after phoning reception they sent somebody in minutes and got rid of our unwanted guest!!

The space around hotel, people, room, everything was excellent. It was spectacular holidays. I have been with my friend - girl’s trip. Tried SPA service - was really good, and good value (after some negotiations). Food - really good, you can choose from a lot of different things. They have private beach and pier, so it is safe to travel to Red sea by boat (Paradise island trip), it is so comfortable, to swim back straight to your hotel.
It was my friend’s birthday during our holidays, they sent big cake to our room and manager came to restaurant to say congratulations :)
Had wonderful time, definitely will come back.

My wife and I holidayed at the at the Sunrise Mamlouk from the 20th of January for 7 nights.
We booked an all inclusive package with Thomas Cook.
The day before we were due to travel, I received a call from Thomas Cook telling me that the swimming pool was closed but we could use the pool next door.
When we arrived we found that only the cold water pool was closed, there was also a heated pool that was still in operation.
The only problem with that was that during the day the cold water pool was a building site surrounded by screens.
In my opinion this did not cause too many problems.
Our room and bathroom were both large and clean.
The room was cleaned and towels changed every day by our cleaner Mohammad who was always friendly when we saw him around.
The bar and entertainment was good, if you use the main bar keep an eye out for Hosney.
Hosney ensured we were always supplied with drinks and remembered what we were drinking.
Despite being busy he was always happy and friendly.
The restaurant was not bad but it is trying to cater for a number of nationalities.
However we always found something to eat.
My only real criticism of the restaurant was the food is kept warm in metal containers which are heated using tea candles.. need I say more.
The beach was nice which is where we spent most of our day’s.
The one bit annoyance of the holiday was duty free on the Thomas Cook flight.
On the way out they advertised 2x Bells for £20, which is very good.
So we didn’t use the duty free at the airport.
When the cabin crew came round with the duty free the didn’t have the Bells or most other spirits which was really annoying.
On the whole it was a very enjoyable holiday.

We have just returned home from a wonderful holiday at this hotel. From beginning to end we were made extremely welcome by all the staff. Check-in was efficient and quick and our luggage was delivered promply to our room. We actually tipped the staff member who delivered our luggage before reading the Information Book in the room which asks you not to tip individual members of staff but place any tips in the boxes provided in the bar areas and restaurants. However, after receiving an extremely high level of service, we did tip individual members of staff as well as placing tips in these boxes. Good service deserves recognition and we also found that simply saying "Hello", "Please" and "Thank You" seemed to please the staff as much as any tip did.
On our last day the Bar waiter (sorry, I can't remember his name - should have written it down) who had served us for most of the week insisted we had a final cocktail before boarding the coach to return to the airport. He then enquired if we had enough water for the journey home and we told him we had one bottle between us. His reply was "No, that's not enough" and promptly returned with two more bottles. A great service indeed and the reason why we said at the start of the review "from beginning to end".
We requested a quiet room with a sunny balcony/terrace and were allocated 30106 which is on the ground floor three blocks from the beach. We had a lovely view of the gardens and the water fountains and the sun shone on the terrace until most of the day. The rooms are not "Ritz" quality but it was adequate and kept spotlessly clean. Bottled water was replemished every day but here's a handy tip. When you use the towels don't hang them back on the rail - just leave them on the bathroom floor otherwise they think you haven't used them and don't replace them.
There seems to be a lot of comments on TA regarding the food so this is our experience bearing in mind that people have different tastes. We only used the main restaurant once as on the second day we decided to try the restaurant at the Garden Beach Resort which you can also use and we liked this better as it had a more "open" feel to it, but that's just our personal taste. The food was, in our opinion, extremely good with enough choice to suit virtually every palate. The beef dishes did seem to contain a lot of grizzle on occasions but my wife said that the vast array of sweets more than made up for this. I am not a great sweet lover but even I was tempted on more than one evening. There are also a lot of comments about the "Russians" and seemingly their lack of manners. Personally, we did not encounter this. Yes, they could be a little "pushy" at times but we always found that a smile and by simply offering them the "Service Spoon" after we had finished using it was normally greeted with a smile and presumably a "Thank You" although my Russian is virtually non-existent!!
The service at the various bars was fantastic, even at busy times. We were always greeted with a smile and "Hello my friend. How are you today". Yes, I would have to agree that the drinks did seem to be watered down a little but maybe that's a good thing. We saw people who seemed to be drinking all day long - goodness knows what state they would have been in had it been full strength!!!
They are renovating the main pool at the moment but there are still plenty of other pools to use. The renovation work is obviously necessary and didn't cause much disturbance but if you request a room nearer to the beach you will hardly hear anything.
We never had a problem getting a sun lounger either near the pools or on the beach. We did notice a couple of jellyfish on the beach one day but every other day we didn't see any.
All in all we had a great holiday and would recommend this holiday to anyone.
As a footnote, and only as a footnote, (as I believe hotel reviews should be about the hotel and not other issues) we did have problems with Thomas Cook regarding the Ultra All Inclusive at this hotel. Please ensure if you book through Thomas Cook that you know which AI package you are receiving. We were mis-led by the hotel description provided by Thomas Cook on their website but fortunately, thanks to a gentlemen who regularly writes on the Forums, we were able to resolve this issue before we travelled.