Myself and a friend stayed here 3rd Feb for a week. This has got to be the worst hotel we've ever had the unfortunate pleasure of staying in. The food was barely warm and even edible most of the time. The ALL INCLUSIVE is a complete joke. They charged for a bottle of water and had no Diet Coke for 3 days yet all the guests were asking for it. The excuses we were given over and over again was " we have just taken over the Hotel and are trying to improve things " which wore off very quickly after a few days. The management thought by throwing a so called Cocktail Party for the guests would make us forget all the complaints we had made.
The Gymnasium wasn't open, the drinks bar was an old meat counter with next to nothing in it. And as for the staff...they all need to go to evening class to learn manners. Until the last day of your holiday they were actually pleasant to you as they then expected you to tip them!!! The Beach is across a main road and behind a derilict building which is not mentioned in the Brochure or even on the internet when you actually book the Holiday. The rooms are extremely tired and very dirty, cracks in the walls and the furniture, leaks in the bathroom, showers heads are barely attached to the walls, shower curtain are ripped and the sofas and chairs in the bedrooms are filthy with sweat stains.The noise is so loud we needed to buy ear plugs as the main road is very busy and the windows weren't double glazed, they barely closed at all except for a piece of cardboard shoved between the panes!! Do i need to say any more???? DO NOT STAY IN THIS HOTEL IF YOU WANT A NICE HOLIDAY. Send your worst enemy instead!!!!!!!
- Roma Hotel Hurghada
