The fairest way to sum up this hotel is to say certain elements of the hotel are of five star standard, however certain elements struggle to even reach 3 star standards.
Booking in fiasco
We booked the hotel and holiday with Alpha Rooms, and paid extra to have a family room with a pool view…. However after checking in we were given a standard twin room. Obviously raised this with the hotel management who suggested I speak to our holiday rep who worked for Hotels 4 U. The rep says there is nothing he can do and I should sort the issue out with hotel on my own (very helpful NOT). The hotel manager did however suggest we could have a family room but would have to pay extra!! I obviously said no and insisted we get the room we booked and paid for…once the manager realized I was not going to budge he insisted the hotel was full to capacity and there were no family rooms available, bearing in mind he was more than happy to give me a family room providing we paid extra!! This whole fiasco lasted 2 hours, both the hotel and holiday rep couldn’t care less and we ended up staying in a very standard twin room.
Even though we paid for a family room we were given a standard twin room with an extra bed that barely fit in the room!! The room was of a 3 star standard at best – no where near a 4 star room let alone 5 star.
Hotel Facilities (pools, bars, restaurant etc..)
I must say the hotel was unbelievably clean especially bearing in mind the size of the place. We had a 3 year old and the kiddies pool was great as was the kids club, all the bars and restaurants looked great – 5 star appearance
Shockingly boring!!! We didn’t get a bad belly and the food was ok but it was just very monotonous…3 star standard at best. The coffee shop is great though and cant be knocked!!
This hotel is massive with over 2000 rooms and when busy the staff haven’t got a clue. On numerous occasions we had to get our own cutlery and drinks (after asking waiters several times for assistance). I expected much much better service considering it is 5 star hotel.
The hotel was mainly occupied by Russian guests (85%), so if you are looking to meet other English speaking guests probably not a good idea to book here
If I wanted 3 star hotel with 3 star service I would have booked one!!!
- Also Known As:
- Albatros Palace Hotel
- Albatros Palace Hurghada
- Albatros Palace Hotel Hurghada
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