Have just returned home after 2 weeks ,the albatros palace is a massive complex with 3 other albatross properties close by it is an impressive hotel exceptionally clean and pristinally kept ,the check in was a fairly easy affair as there was only ourselves to be checked in.
The room was not as big as we expected and was over shadowed by the massive queensized beds ,but quite comfortable never the less,the terrace is quite small but adequite if you want to sit outside for an hour or so the veiw we had was the gardens and beach albatros hotel and slides ,which you could apparantly use but puzzlingly were not allowed to use the bars or eat in them .
The food and drink could be a bit hit and miss ,mainly because this hotel as all the albatros hotels seem to be mainly geared towards catering for German and russians and the place is over run with them,but in general you could normally put something on your plate ,wine and beer was plentifull ,beer was served by the bottle and white and rose were palatable how ever after the 3 rd bottle becomes more so.
what lets the place down however is most of the staff seem to have there hands out if they are asked for something ,and the pool bar was a prime example ,if you didn,t tip you got a cocktail in paper cup, the tippers got a glass with all the trimmings,but if you went the bar and asked for a beer the barman would give you a bottle if you tipped it was cold if not you got a warm one,this is nothing new for eygpt i know but i generally tip because i want not because i am being blackmailed into doing so ,and this was how it felt at the splash pool bar.
The coffee bar up in the main lounge was the total oppisite to the pool bar the staff were freindly and were always willing to serve you a drink with or without tips,the coffee's were excellent and the main barman here was freindly and without a doubt an asset to the palace his coffees were excellent and i actually felt i wanted to tip the guy ,although the service was excellent here too.
if you were in reception for example they were only too willing to get you a drink be it a coffee or a beer.
Remember this is a highly rated 5* hotel and this type of service should be given all over the hotel not just parts of it,and tips should be given because you want to not because you feel you have to, to get what you have already paid for.
As i,ve already mentioned the rooms were a bit smaller than we expected ,but were kept immaculatey clean ,also if you have any problems see your cleaner he can get things done in half the time, ahmed our cleaner ,(we were in room 1338 ) after calling reception 3 days earlier to report the heater in with the air con was not heating had this sorted out in 20 mins of telling him about it ,these lads also work extremely hard and gratefully deserve any tips you may see fit to leave them.
Although i like to keep my reveiwes mainly to the hotel i feel i should mention hurghada airport here as i feel it may help other's travelling ,on returning home we discovered our luggage had been been tampered with and several items missing notably tobacco and perfume ,also sunglasses missing ,my advice is KEEP ANYTHING OF VALUE IN YOUR HAND LUGGAGE
- Albatros Palace Hurghada
- Albatros Palace Hotel Hurghada
