If yoWe booked a room in summer of 2009. We traveled with a toddler.
The worst thing was an attitude. The stuff was extremely rude and aggressive. They speak with you like you kind of dirt, stilling their precious time for your little non significant troubles. When we came to manager, we were told: "You don't like, leave..."
If you don't wish to spend you vacation, receiving rudeness, while paying your money, don’t go to Admiral,
First of all, when we came to the hotel, we find out, that if you don't book the parking place like a year at advance, you would not have any. You can't even leave you car for a several moments do disembark your bags. Please do not expect, that anyone will attend to you or explain, where you can leave your car. They will tell you:” This is your trouble”. And – NO, they do not mention the “parking trouble” when you book your room. The feeling was, they tried to “sell” as a parking like, in “old good Soviet times”
Next: we found out, that instead of superior room we booked, we got a double room. Now guess what, they have a floor chart, with marked rooms, explaining, which room is double or superior, and despite that, they looked at my face and lied, that what I had, was a superior room. Nobody to talk to, because, remember:”You don’t like, leave..”
Room itself was not clean, in 3 days, they didn’t change towels. Towels are a separate issue: we got 2.5 towels for 3 persons, one of which was a one huge hole. I asked a chambermaid to bring as more towels, she replied: “NEMA”. I asked the reception for more towels and waited for 3 days. Not willing to wait more, we ran away from this place.
u don't wish to spend you vacation, feeling
- Admiral Hotel Opatija
