first of all, after realizing this was probably going to be a dump we attempted to cancel our room two nights before our arrival date. we were told over the phone that we couldnt cancel, then 5 secs later told we could, but had to pay a $40 dollar cancellation fee-which we were totally okay with. we said we'd call back later (bc we wanted to make sure we can book a diff hotel). when we called back an hr later the same guy (who remembered who i was from the first call) was now telling us that we couldnt cancel, we dropped it and showed up two days later at our original reservation. after waiting 30 mins to check in and receive room keys we finally went upstairs to our room. what we found was a tiny room w.an awful strong smell of chemical, and a crack in the glass of our window about 3ft in length. im not being dramatic and saying that is was all open, but it sure was a target and would have made breaking into our room that much easier, and since we were three girls by ourselves we did not, whatsoever, feel comfortable staying here. i called the front desk to tell the man about the crack, not only did he already know about it but when i told him it was a problem for us-he just hung up on me. long story short we packed our bags and went downstairs to approach him. we knew and understood the refund policy so we simply asked for a room change. however, there were no more rooms available, at which point we thought it was only fair for a refund so we can stay somewhere else. he got extremely rude, told us no and began to argue to the point where we had to call the police (who took our side, but unfortunately couldnt do anything because it was a "civil" case not a "criminal" one). after wasting over an hr on this entire event we simply left and went across the st to the hilton and had to pay for another room. altogether, its been almost two wks and we have yet to settle this dispute, but will not give up because we deserve out $250 back; especially seeing as how we did not stay there! please understand im not one to complain but have been to ac many times and never had an experience as close to awful as this was. do yourselves a favor and just spring for the extra hundred bucks and stay at a legit hotel, you wont regret it! ps-there were several other issues which im sure i dont even need to share lol. hope this helps!
- Rodeway Inn Atlantic City
- Atlantic City Rodeway Inn
