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Sunrise Beach Hotel – reviews, photos

3.0 of 5
Avenida Fancisco Newball No. 4-169, San Andres Island, Colombia
Hotel amenities
Sunrise Beach Hotel
3.0 of 5 stars 97 Reviews
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97 reviews from our community

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West New York, New Jersey
Senior Contributor
45 reviews 45 reviews
Reviews in 10 cities Reviews in 10 cities
56 helpful votes 56 helpful votes
“Not as bad as some of the previous reviews had made it seem....”
4 of 5 stars Reviewed 9 March 2011

Choosing a hotel in San Andres wasn't easy but after doing a little research i contacted my family in Colombia and they where able to get me a promotional packet for 5days/4nights for $620.000 ($335USD) with taxes included but without meals for 4people. I took the offer because the Decamaron hotels which are all inclusive where charging $240USD per night. The only drawback of the promotional packet was that you had to listen to a 45minute time share by a salesman but all you have to say is no your not interested and they actually give you a certificate for a 3day/2nights at a hotel in Colombia,Panama,Ecuador or Peru. You will see the time share salesman everytime time you enter or leave the hotel it gets a little annoying after a while.

The hotel location is perfect because it's really close to el Centro of San Andres. My room had a seaview balcony but it was a little outdated more like early 90's feeling but i guess waking up to ocean view was worth it. My biggest complaint would have to be the bathroom starting with the toilet barely has any pressure, the bathtub paint is starting to peel as well as in the walls and ceiling in the bathroom i would highly suggest management to fix the problem immeaditely before they get out of hand.

The hotel has a nice big pool and a small beach since i went in March (low season) it was pretty empty which i really enjoyed. The hotels gym is actually a real gym not like most other hotels which advertise a gym and all they have is a treadmill and a couple of stationary bikes. The hotels nightclub is Blue Deep and it's actually the best spot for nightlife in the island even though we went on a friday night and it was pretty empty mostly tourists and hardly any locals. Since our plan didn't include meals we only ate at the restaurant one morning using our one meal voucher the breakfest was good lots of variety. Overall i would recommend this hotel to families and couples, the hotel is not perfect but is not as bad as some other reviews in the past had made it seem. Just for your info there's no 5star hotel in San Andres

Victor

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
France
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Lousy service, cheap drinks and a platoon of angry time share sellers in front of a beautiful sea”
1 of 5 stars Reviewed 4 March 2011

No service. Really. People seems bothered if you ask for something.
An insistent band of people offering "the deal of your life" in 30 mins. If you say no, they don't even say bye.

The sea and climate (fine permanent breeze) is perfect.

  • Stayed March 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mexicantravelling about Sunrise Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLHOTELSUNRISE, Director de Relaciones con Clientes at Sunrise Beach Hotel, responded to this review
11 January 2012
Yours sincerely on behalf of all staff that makes up the hotel GHL Sunrise.
First of all we give thanks for the information you supply about the situations presented during your stay. We apologize sincerely for any inconvenience this could have caused, while we will take steps to ensure that no similar incidents happen again and we hope that you remain one of our best guests. Please accept this apology and thanks for your patience and tolerance



Sincerely;

Lorena Morales Reyes
Commercial Coordinator
lorena.morales @ ghlhoteles.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Clarksville, Maryland
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Hotel is falling apart”
1 of 5 stars Reviewed 28 February 2011
2
people found this review helpful

I stayed at this hotel for 6 nights. The hotel room I had was falling apart literally. The bathroom was disgusting and I rarely had hot water, let alone water pressure. Not much of a beach. The staff was friendly but helpless to improve the crumbling structure of the hotel. Needs to be completely renovated.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask wdy301 about Sunrise Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLHOTELSUNRISE, Director de Relaciones con Clientes at Sunrise Beach Hotel, responded to this review
11 January 2012
Yours sincerely on behalf of all staff that makes up the hotel to thank Sunrise.Queremos GHL have taken the time to evaluate your stay with us and your comments or suggestions, contribute to the continuous improvement of our service. Indeed as noted by the Hotel You require a large investment in infrastructure, an issue that is already reflected in a remodeling project and we hope you will enjoy it a future, a situation that would be very grateful for the company. On behalf of the organization's policies, I offer my sincerest apologies.


Sincerely;

Lorena Morales Reyes
Commercial Coordinator
lorena.morales @ ghlhoteles.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good hotel, but a bit pricey. Has a private beach and the only nightclub”
3 of 5 stars Reviewed 5 January 2011

This hotel is located in a great area next to one of the best restaurants in the city. The hotel has a private beach and the only functioning nightclub in town. The rooms are clean, but the plumbing requires so work...we had hot water on some days and not others. The sink clogged up and we called for service, which no one came. The beds were sleepable. However, the hotel had extra charges so I would ask them to give you in writing the total charges. Our bill came out 30% higher than what was quoted to us when we checked in.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lisatyeh about Sunrise Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario
Top Contributor
97 reviews 97 reviews
Reviews in 47 cities Reviews in 47 cities
85 helpful votes 85 helpful votes
“Good hotel”
4 of 5 stars Reviewed 18 February 2010

The hotel is located right on the beach and within walking distance of the shopping areas. We have stayed here before and find the hotel very comfortable. The wireless internet is complimentary however you can only occaisionally access it from the lobby. For the most part it was very unreliable. There were two computers in the business centre which always worked. The rooms are large and very clean. Housekeeping services are excellent and the whole hotel is kept very clean despite being right on the beach and having alot of foot traffic from the beach. Our room was right above the gym where they had loud aerobics classes early in the morning......... yet we did not hear a thing in our room.

The food at the hotel is quite dismal. Even breakfast was lousy. To be fair, we only ordered room service so I cannot comment on the restaurant. The room service staff were very efficient and fast. There are a few restaurants and cafes in the storefront of the hotel (right outside the front door) which are very good and convenient.

The gym in the hotel is one of best that I found on the island. They have dumbells and some machines which are enough to do a decent workout. I checked out a few other gyms in the area and did not find any that were better than the one in the hotel. The massage I had was amazing (Stephanie was the masseur).

We use Karibik Divers for scuba diving. They take care of everything for you, including setting up your equipment in the boat and rinsing all your equipment at the end of the dive. Werner and his staff are amazing.

  • Stayed February 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sunrise Beach Hotel

  • Hotel Sunrise San Andres
  • Sunrise Beach San Andres
  • Hotel Sunrise Colombia
  • Hotel Sunrise Beach San Andres
Address: Avenida Fancisco Newball No. 4-169, San Andres Island, Colombia
Price range (per night):* INR9,727 - 10,894

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