We had a "family reunion" of 37 people, of which 35 booked at this hotel. From the entrance we were highly disappointed. Our assigned rooms and bathrooms were in a bad condition. Most of us had to switch rooms. There were a few rooms that were actually renovated. My daughters were changed twice due to the unpleasant presentation of the rooms, the furniture was falling apart, the bedspreads had gum on them and cigarette burns. The closet was dreadful, they actually never unpacked their bags. In another of our rooms the ceiling was leaking, damaging clothes and soaking the person sleeping on it.
It is very unsafe when it rains. My sister-in-law fell down due to a very slippery floor that had no warning sign, she was taken to the hospital by taxi (there was no nurse or doctor on duty). Her husband trying to help her also fell and cut her had with a broken glass.
The buffet did not have enough choices, and sometimes run out of food and utensils. But the worse, were the bugs... not only mosquitoes but roaches and ants walking on the tables and all over the food.
The beach is away from the premises. A shuttle will take you there, most of the time we could not find towels for the pool or beach. Very few and unhealth snacks were offered. The bars were not running all the time. There are small refrigerators in the rooms but they charge for every item as well as for the safe. I don't thing this should be called an "ALL INCLUSIVE" hotel, with no activities. No game room. When it rains, there is nothing to do. Just watch TV. Fortunatelly for the World Cup, that kept us entertained.
We spoke to a manager that was never around with a nice and smily face, but no solutions! The only person that really try to help us with the rooms was the head of housekeeping named Aurora. She was embarrased and did her best to switch our rooms and get us towels.
Over all, this was a frustrating experience while we tried to have a good time, considering that all members of the family had to travel from different places, such as Miami, New York, Maryland, Virginia, etc. to meet is such a place.!
I wonder if the Solar Corporation is aware of the poor condition of this place, which is screaming for a total renovation, better food and beverage, and bugs-free dining and gardens!!! all is open air, no AC or fans in the dining or reception areas.
The ONLY attraction is the view of the beautiful ocean that doesn't match at all with the hotel premises.
- Sol Caribe Campo Hotel
