We went with this hotel because of the #1 status on Trip advisor and we were really disappointed. It is OK but not fantastic. The rooms were clean but the shower was ice cold and we had to ask twice in our 4 day stay for toilet paper in our room. The staff are mostly friendly, particularly to kids but the bar staff are a bit grumpy. We went for the All inclusive package and felt it was not worth the price you pay. The food is OK for Colombian standard but not fantastic. They don't really cater for children for Lunches and dinners. The poolside bar is hardly ever attended. We sat for 2 hours one afternoon waiting for someone to attend the bar and only when we went behind the bar and helped ourselves to a beer did the barman suddenly appear. Cocktails are dismal! There is a business centre but both days I tried to use the internet it was unavailable. San Andres itself is great. Best thing to do is hire a Golf Cart for the day and tour the island. The duty free shopping is good but if you are foreign, be prepared to be "gringo taxed". The taxi drivers we had were lovely and gave really good advice. In a nutshell, this hotel is Ok but certainly not worth going for the all inclusive compared to the Decamerons or Barcelo hotel groups.

This a a good place to stay. The staff is very serviceable and friendly (thanks Sandra, you saved us!), it is well located and the rooms have a great view of the sea. The rooms are comfortable, the air conditioning works perfectly, the place is very clean and well kept. We did not particulary enjoyed the food, but we are from Peru and are spoiled by our wonderful cuisine. I would suggest not not take the all-included package, as you will probably be roaming around the island and miss every lunch -as we did- and most dinners. We were there for 6 nights and enjoyed the place.