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Hotel Porton Medellin – reviews, photos

4.0 of 5
Carrera 43A # 9 SUR-51 | El Poblado, Medellin 00000, Colombia
Hotel amenities
Hotel Porton Medellin
Ranked #11 of 70 hotels in Medellin
4.5 of 5 stars 39 Reviews
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39 reviews from our community

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Traveller rating
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Brasil
Senior Contributor
33 reviews 33 reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Could be better”
3 of 5 stars Reviewed 28 January 2010
2
people found this review helpful

Regular rooms are quite small and somewhat claustrofobic. I asked for a bigger room and they gave me one in the corner, significantly bigger, but next to the maintenance door. That meant that the first night I woke up to dishes, door slammings, radios, and maintenance personnel chatting. I complained and they took action and the situation improved afterwards, and they actually took the time to sympathetically ask me whether it had improved or not.
I really think this hotel could be better. The wall painting was just falling apart, which should not be admisible at 5 stars hotels, ammenities were only average. One other major flaw is that there is only one elevator for the whole 9 floors...
They have free wi fi, and the room service is quite good. But this hotel should be significantly updated soon.

  • Stayed January 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANYILIS ARTEAGA ARRIETA, Gerente at Hotel Porton Medellin, responded to this review
22 July 2010
Atendiendo el reciente comentario que nos ha compartido una distinguida huésped sobre su percepción para con los servicios de nuestro Hotel, deseamos ratificar como Hotel categorizado y comprometido con la mejora continua, nuestro interés y preocupación por atender y subsanar cualquier molestia que durante las estadías nuestros huéspedes nos manifiesten, frente a ello con el fin de propiciar el máximo confort el Hotel dispone de los recursos y acciones que sean necesarias para lograr dicho cometido, es así como a continuación relatamos un resumén de lo sucedido en relación con el comentario publicado.

De acuerdo a lo expresado lamentamos que para la huésped en mención las habitaciones del Hotel no hayan sido de su agrado, sin embargo es importante tener en cuenta que de acuerdo a nuestras políticas de comercialización, el Hotel publica las características de sus productos y servicios por diferentes medios físicos y electrónicos para que sean plenamente conocidas y no generen falsas expectativas. En relación al tamaño de nuestras habitaciones tal y como esta publicado en la web, estas tienen unas medidas minimas de 26 metros cuadrados y algunas miden hasta 50 metros cuadrados. Cuando un cliente alojado en una habitación de lujo estándar nos solicita cambio para una habitación más amplia, en la medida de lo posible y de acuerdo a la ocupación podemos manejarlo y conceder un upgrade, para el caso puntual de esta novedad se hizo de esta manera con la huésped mejorando las expectativas en tamaño, iluminación y vista .

Por otro lado en relación al tema de ruido, la habitación que le asignamos aunque inicialmente fué de agrado para nuestra distinguida huésped, luego de acuerdo a su manifestación nos dimos cuenta que el ruido de la operación como la salida de huéspedes y demás perturbaron su descanso, respecto a esto entendiendo la sensibilidad de nuestra huésped relacionada con el ruido, también tomamos las medidas necesarias para minimizar al máximo este aspecto y procurar su total confort. De igual manera manifestamos siempre nuestra preocupación y disposición de servicio y estuvimos al tanto de cualquier requerimiento para darle solución.

Para el Hotel es sumamente importante conocer la percepción frente a los servicios, pues con ello mejoramos y evaluamos las acciones correctivas y preventivas que sean oportunas implementar, con el objetivo de evitar la repetición futura de las inconformidades manifiestas.
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CARTAGENA
1 review
“Excellent stay”
5 of 5 stars Reviewed 31 March 2009

My stay in Porton Medellin Hotel was as always very good: Very clean hotel, excellent service, fair price. I wish to distinguish the helpful for everyone.

I was not even occur to investigate other hotels in Medellin, I love the hotel and its service ... Among other things I like wood floors of the rooms ... the food is excellent, and attention unmatched in Guest Relations department!

  • Stayed March 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
1 review
1 helpful vote 1 helpful vote
“The only place to stay”
5 of 5 stars Reviewed 24 April 2008
1
person found this review helpful

I have stayed at this hotel 3 times already as well as other hotels in Medellin, including the Intercontinental, and by far, El Porton has been the best experieience with larger and better furnished rooms, excellent service and a very, very good location.

Stayed July 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Top Contributor
139 reviews 139 reviews
Reviews in 118 cities Reviews in 118 cities
221 helpful votes 221 helpful votes
“Good Location and Good Rooms”
3 of 5 stars Reviewed 22 August 2007
4
people found this review helpful

I stayed at this property in late July 2007.

The room was quite large. Internet access was average. Location was first class, in the middle of El Poblado (the area where you want to be in Medellin), and right next to the Oviedo Shopping Mall, and another large 24 hour a day Supermarket chain. That is important.

Drawbacks? The hotel has only one lift, delays were not infrequent at peak hour, and the buffet breakfast was very poor. I wouldn't be put off by this, because the location and the room size outweigh the negatives.

Prices? It was about $150 per night, which is not bad and much cheaper than Bogota or Cartagena.

I'd recommend the hotel to the business or leisure traveller.

  • Stayed July 2007
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
140 helpful votes 140 helpful votes
“Porton De Medellin”
4 of 5 stars Reviewed 27 May 2005
24
people found this review helpful

I recently stayed at the Porton de Medellin. I found this property to be clean, modern, safe and the service was excellent.

The guest rooms were spacious and oversized. The guest room had a nice TV with satellite channels, cd player, minibar, hard wood floors, and nice decor. The marble bathroom was an added bonus.

The location is in an area of Medellin called Poblado. This is an upmarket area of Medellin with posh condos, nice restaurants, excellent nightlife and expensive stores. This hotel is located almost adjacent to the Oviedo Mall which is a very nice place to take a walk and people watch.

The service was always excellent. The front desk staff was very accommodating and eager to help in anyway possible. I remember in particular Yazmin whose beautiful smile always made passing by the reception a pleasure. The wait staff, housekeeping and bell boys too were alway at my service. I was very well taken care of the the Porton.

While I enjoyed my stay at the Porton, I did find the hotel to be rather expensive. I believe I paid about 250,000 pesos per night which is a lot of money in Colombia. I would return to this hotel if I could secure a better rate, otherwise it may be a bit out of my budget.

  • Stayed May 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Porton Medellin

Carrera 43A # 9 SUR-51 | El Poblado, Medellin 00000, Colombia
Price range (per night):* INR5,891 - 11,950

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