Very nice hotel, good location, but I was very dissappointed because when I arrived, they did not have the deluxe/superior room that I had booked and prepaid. After checking, they said it would be possible to have that superior room but I would have to pay an extra charge. I had to argue and show them my voucher to finally get the room that I had booked. I was treated like a new customer who arrived at the last minute requesting a room. I would recommend that hotel but I will mention that the consumer must be very attentive and cautious.

This hotel is beautiful. The food was great and the staff excellent.

Great hotel. Prices were resonable and everything was very clean and quite.

Our room was spacious and comfortable. We were there with about 15 of our friends and stayed two nights. Everyone had positive comments of the hotel.

It is not recommended to go far from the hotel at night especially as a couple or alone. But this could be said of some major cities in the US as well. I never felt uncomfortable walking down to the local ATM a few blocks away.

Very friendly staff with very few able to speak English, my Spanish skills were about as good, lots of pointing and smiling and you get what you want and they aren't put out too much by my limited language skills.

Check-in a bit slow, confusion about reservation as first cancelled and then rebooked at a better rate. After everything was sorted out they apoligized and offered an upgrade to an executive room. Nice room with hardwood floor and jaccuzibath, very comfortable bed.
Location is great, 5 minutes away from the Zona Rosa with trendy bars and restaurants. Good breakfast buffet, decent choice of juices, fruit breads and eggs. I not really into eggs and asked for pancakes. They were not part of the buffet but they made them anyway by special order, excellent service !
Checkout slow, allow at least 15 minutes for that. That is the only weak point of this hotel. Furthermore they did nothing with my Accor A-club platinum status, I guess they were not too familiar with this new loyalty program.