Had a business conference in January, was very impressed. Peter, the manager, was one of the best examples of Hotel Management I have ever experienced. One morning at breakfast, he asked me if my stay was going well...as I was responding, he noticed that my eyes were a little blood shot...I mentoned that they were dry and a little irritated by the pollution in the area..his response was fantastic...He went off and returned with some eye drops in a matter of minutes! In all my years of travelling, I have rarely even met a hotel manager....this was one of many times Peter assisted with our group...including dinner arrangements, recommedations and so on....a real lesson in exceptional customer service! Thank you Peter and your team for a memorable stay!
- Qingdao Crowne Plaza
