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Crowne Plaza Jinan City Center – reviews, photos

4.5 of 5
No.3 Tianditan Street, Lixia District, Jinan 250011, China
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Crowne Plaza Jinan City Center
Crowne Plaza Jinan City Center
Crowne Plaza Jinan City Center
Crowne Plaza Jinan City Center
Crowne Plaza Jinan City Center
Crowne Plaza Jinan City Center
Ranked #7 of 584 hotels in Jinan
4.0 of 5 stars 391 Reviews
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391 reviews from our community

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Alto, New Mexico
Senior Contributor
42 reviews 42 reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
“Considering the city, it's not bad”
4 of 5 stars Reviewed 3 February 2012

OK, Jinan is certainly not an area known for its tourism and this is not a destination hotel. But you are going there for business and you want a decent, safe place to stay. So the Crowne Plaza pretty much fits the bill. The Western menu isn't bad, and the bar with it's typical band is a nice change if you've had it with rice and noodles. The rooms are big, but as other reviewers stated, the carpets are trashed and the A/C is not so good. It was about -25C when I was there but the room was uncontrollably hot-which unfortunately is fairly typical in China. Internet seemed OK, a bit slow, but was fairly stable. Would I recommend this again? Yes, until someone builds a better 4-5 star hotel in the area, it's probably the best choice.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MakinanDan about Crowne Plaza Jinan City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPJinan, General Manager at Crowne Plaza Jinan City Center, responded to this review
15 March 2012
Dear Sir,
First of all I thank you for having stayed at our hotel and that you took your time to leave your comments. It was nice to hear that, in general, you enjoyed your stay with us. I have taken up your comments on the temperature control with my engineers and they have improved the said room accordingly. You may have realized that, after over 10 years of existence, we are adding a new wing to the south which will give us an approx. no. of 150 new rooms as well as new banquet facilities, a new lobby, as well as new F/B outlets. This will follow with a refurbishment of the old rooms thereafter. We truly hope that we will be able to accommodate you again in the future and please feel free to contact me personally for any arrangements I can do for you.
Beat Wiesmann, General Manager
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Heraklion, Greece
Senior Contributor
24 reviews 24 reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“confused feelings”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

Well my feelings are not the best.
(+) the breakfast was very good
there is a good mall you can access by the hotel.


(-) the room is very dark in terms of colors.
You can not open any windows because this is highly polluted city!!!!
The bathroom had rust on the top.
There is brothel in the underground floor, bizarre!!!
The people are not very polite...which is strange for China.
There is no internet but thank good there is a Starbucks cafe opposite the hotel on the right corner.

My advice, Jinan is to do your business and leave as fast as you can!!!

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask antonios1602 about Crowne Plaza Jinan City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Cheng, General Manager at Crowne Plaza Jinan City Center, responded to this review
30 January 2012
Dear Antonios,

Thank you very much for staying with Crowne Plaza Jinan City Centre and sharing your experience with us.

First of all, I would like to apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is very important to us to ensure ongoing satisfaction for you and your friends when they stay in the future.

Your comments on the breakfast and hotel location are very encouraging, but I was sorry to hear that you didn’t find our internet services accessible as we have wireless access in all our public areas and wire access in all our rooms. You might like to know that we are undergoing a major expansion/renovation work at present, which will add another 150 guest rooms and suites, a new ballroom, new restaurants and bars as well as a professional Spa. Furthermore, the largest Shopping Mall of Northern China (Parc 66) opened its doors in August of last year and has definitely added a whole new international and modern feeling to the downtown of Jinan!

We truly hope to have the opportunity to welcoming you back to Jinan again and feel free to contact me directly as it would be my pleasure to make all your arrangements personally.

With best regards,

Beat Wiesmann

General Manager
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
“Good location”
4 of 5 stars Reviewed 24 January 2012

Stayed here for four nights. Room was pleasant and quiet but quite cold and heating adjustment did not appear to be working (was -4 outside). Room was clean but marks on carpet ruined overall effect. Bathroom had seen better days but everything worked OK. Internet was hard wire connection in room and wi-fi in lobby & 6th floor restaurant but was slow. New huge shopping mall just round the corner and Furong Street right opposite mall. In hotel good choice of restaurants on 6th floor with loads on 5th/6th floor of mall next door. Overall a good comfortable hotel if only the room heating could be sorted.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Moneyfools about Crowne Plaza Jinan City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Dirty room, but decent service”
2 of 5 stars Reviewed 13 December 2011

This hotel overall is ok. Especially for the city and surrounding area, I suppose it is actually nicer than the average place. The staff was friendly overall and the main lobby area was nice. The hotel is undergoing a renovation so there is some construction noise. My only reason for the low rating is a surprising experience by the manager of the hotel. A few days into my stay the manager came up to me in the lobby and asked how everything was. I said "for the most part, everything is fine." I would have left it at that if he just said something to the effect of, let me know if you need anything. Instead he said, "What do you mean, for the most part?" I explained that the carpets in the rooms that we were in were dirty and stained. Vacuuming would not help because the carpets were to the point of needing to be replaced. He then explained that the hotel is undergoing renovations and maybe in the future that they will re-do the rooms. Here is why I am disappointed: He asked me my room number, as if he was going to do something about it, and four days later at checkout, I never heard a work from him. If he did not say anything at all, I would have said this place was at least average to good. The concern here is the principle. If there were other problems that we experienced, I am not too confident we, nor anyone else, would be taken care of. Hopefully this will be a little reminder of why customer service should be a priority.

Room Tip: Bring extra slippers to keep your feet clean
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  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jim s about Crowne Plaza Jinan City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Cheng, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review
28 December 2011
Dear Jim s,

Thank you for staying with us during your last visit. I really appreciate your comment that the hotel staff was friendly and lobby was nice.

As for the manager communication issue, I have talked to him, and I am sure such things will be avoided in the future. I am very sorry for any inconvenience caused.

Wish you all the best
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Dayton OH
Senior Contributor
31 reviews 31 reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Hotel within blocks of interesting side streets and siteseeing!”
4 of 5 stars Reviewed 12 September 2011

Stayed at this hotel during a trip with an exec MBA program. We had a great time; had no problems with this hotel. It has a bar in the hotel, and they treated us well. The siteseeing near here was great, and we enjoyed wandering the streets seeing dumpling shops and back alleys full of restaurants and shops. Good to see a city with some contrast to Beijing/Shanghai.

  • Stayed October 2010, travelled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Ask dakotakidz about Crowne Plaza Jinan City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leslieli, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review
15 September 2011
I would like to thank you for choosing Crowne Plaza Jinan for your recent stay in Jinan.

I was very happy to learn that you enjoyed your stay with us. Although it is our basic principle to offer the best of everything, it is often reassuring to hear it directly from our guests. Thank you and we look forward to welcoming you back, or perhaps some of your friends whom you my care to recommend our hospitality.


Beat Wiesmann
General Manager
Crowne Plaza Jinan
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Additional Information about Crowne Plaza Jinan City Center

  • Crowne Plaza Jinan
  • Crowne Plaza Hotel Jinan
Address: No.3 Tianditan Street, Lixia District, Jinan 250011, China
Price range (per night):* INR4,947 - 9,393

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