This hotel overall is ok. Especially for the city and surrounding area, I suppose it is actually nicer than the average place. The staff was friendly overall and the main lobby area was nice. The hotel is undergoing a renovation so there is some construction noise. My only reason for the low rating is a surprising experience by the manager of the hotel. A few days into my stay the manager came up to me in the lobby and asked how everything was. I said "for the most part, everything is fine." I would have left it at that if he just said something to the effect of, let me know if you need anything. Instead he said, "What do you mean, for the most part?" I explained that the carpets in the rooms that we were in were dirty and stained. Vacuuming would not help because the carpets were to the point of needing to be replaced. He then explained that the hotel is undergoing renovations and maybe in the future that they will re-do the rooms. Here is why I am disappointed: He asked me my room number, as if he was going to do something about it, and four days later at checkout, I never heard a work from him. If he did not say anything at all, I would have said this place was at least average to good. The concern here is the principle. If there were other problems that we experienced, I am not too confident we, nor anyone else, would be taken care of. Hopefully this will be a little reminder of why customer service should be a priority.
Room Tip: Bring extra slippers to keep your feet clean
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 December 2011
Dear Jim s,
Thank you for staying with us during your last visit. I really appreciate your comment that the hotel staff was friendly and lobby was nice.
As for the manager communication issue, I have talked to him, and I am sure such things will be avoided in the future. I am very sorry for any inconvenience caused.
Wish you all the best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC